06-08-2013 05:38 AM - edited 03-16-2019 05:46 PM
Hi,
I am trying to setup a workflow where my unity server plays a closed greeting giving options to the caller to press 1 or 2 so they can be transfer to another greeting. Here are my subscriber's settings:
Greeting section,
Standard and Closed greetings enabled and the rest disabled.
Allow caller Input checked - to allow callers to be able to press 1 or 2
After Greeting is set to: Send caller to Goodbye call handler
Do not play the "Record.... is checked
Reprompt user after .... set to 3 seconds
Number of reprompts set to 1
When I call the number, I hear the greetings and it replays after 3 seconds if I don't touch any key but after that, I hear the tone to record the message even though it has been setup not to take a message. Any ideas?
Thanks in advanced.
06-08-2013 02:36 PM
Hi.
Which version of UCNx dod you have?
Did you check the goodbye call handler?
Maybe there is a misconfiguration on the prompt of that call handler.
Let me know.
Regards
Carlo
Sent from Cisco Technical Support iPhone App
06-14-2013 03:27 AM
I appreciate your answer. I found the problem. I was sending the call to the wrong place. I had the Goodbye CH in place when in reality I wanted to "Hang-up" the call.
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