morning all, I was wondering if you could assist here. I am trying to configure a call handler which allows the caller to dial into UCM which directs to a call handler and plays a message. The caller has a choice to press 1 if they know the extension they would like to dial. This is all working. However when you press 1, and then enter the extension number (8xxx) Unity says "you cannot be transferred to this number". I have checked the restriction tables and they have the standard 91??????* etc, and I have added in 8??? to allow dialing these 8xxx extension numbers but this still does not work. I have checked the PT and CSS on UCM and these are all ok. Any pointers you could help with?
Have you checked the numbers in question within the CS_Default_System_Transfer restriction table to see if it permits it.
CS_Default_System_Transfer
Restricts numbers that can be used for Caller system transfers, which allow unidentified callers to transfer to a number that they specify. For example, callers may want to dial a lobby or conference room phone that is not associated with a Cisco Unity subscriber. By default, the table does not allow Cisco Unity to dial any numbers.
Have you checked the numbers in question within the CS_Default_System_Transfer restriction table to see if it permits it.
CS_Default_System_Transfer
Restricts numbers that can be used for Caller system transfers, which allow unidentified callers to transfer to a number that they specify. For example, callers may want to dial a lobby or conference room phone that is not associated with a Cisco Unity subscriber. By default, the table does not allow Cisco Unity to dial any numbers.
as you can see the 5th entry should allow all calls through, I specifically put in 8* for the 8175 extension on UCM. This is not being used on any call handler either.
Dial String Call pattern Allow 0 8* Yes 1 91???????* No 2 9011???????* No 3 9???????????* No 4 900* No 5 * Yes
