Unknown number received from H.323 Gateway

[HeribertoVV]

Hello I have a gateway as H.323 integrated to CUCM. When someone calls from PSTN I receive "Unknown number" instead of the phone number of the caller (Caller ID missed). 

In voice debugs ccapi I don't see the Caller ID, but in debug vpm I see caller ID received. Also, we did some test with an analog phone an we are able to see the Caller ID. Any suggestions?

Gateway version 15.4, 6 FXO ports, caller ID enabled and cptone MX. Telmex provider. 

Kind regards, 

[HeribertoVV]

!
voice-port 0/2/1
 trunk-group PSTN
 supervisory disconnect dualtone mid-call
 no comfort-noise
 cptone MX
 timeouts interdigit 4
 timeouts call-disconnect 2
 timeouts ringing 120
 timeouts wait-release 2
 connection plar opx 4699
 caller-id enable
!
dial-peer voice 4400 voip
 destination-pattern 44...
 session target ipv4:172.20.4.10
 voice-class codec 1 
 no vad
!

[HeribertoVV]

FYI

Mar 11 02:04:32.204: [0/1/3] htsp_dsm_feature_notify_cb returns 2 id=DSM_FEATURE_SM_CALLERID_RX Mar 11 02:04:32.204: htsp_process_event: [0/1/3, FXOLS_RINGING, E_HTSP_CALLERID_RX_DONE] Mar 11 02:04:32.204: htsp_timer_stop Mar 11 02:04:32.204: htsp_timer_stop3 Mar 11 02:04:32.204: [0/1/3] htsp_stop_caller_id_rx. message length 13htsp_setup_ind Mar 11 02:04:32.204: [0/1/3] get_fxo_caller_id:Caller ID received. Message type=128 length=15 checksum=DC Mar 11 02:04:32.204: [0/1/3] Caller ID String 80 0C 01 08 30 33 31 30 31 34 30 34 02 00 DC Mar 11 02:04:32.204: [0/1/3] get_fxo_caller_id calling num= calling name= calling time=03/10 14:04 Mar 11 02:04:32.204: fxols_callerid_done: call being answered

[Mohammed al Baqari]

During call setup please share the debugs of debug cch323 h225 and debug voice ccapi inout

[HeribertoVV]

Mar 11 02:03:13.364: //-1/B7D3C6C5B1CE/CCAPI/cc_api_display_ie_subfields:
 cc_api_call_setup_ind_common:
 cisco-username=
 ----- ccCallInfo IE subfields -----
 cisco-ani=
 cisco-anitype=0
 cisco-aniplan=0
 cisco-anipi=0
 cisco-anisi=0
 dest=4699
 cisco-desttype=0
 cisco-destplan=0
 cisco-rdie=FFFFFFFF
 cisco-rdn=
 cisco-rdntype=0
 cisco-rdnplan=0
 cisco-rdnpi=0
 cisco-rdnsi=0
 cisco-redirectreason=0 fwd_final_type =0
 final_redirectNumber =
 hunt_group_timeout =0

Mar 11 02:03:13.364: //-1/B7D3C6C5B1CE/CCAPI/cc_api_call_setup_ind_common:
 Interface=0x3E9E8B34, Call Info(
 Calling Number=,(Calling Name=)(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed),
 Called Number=4699(TON=Unknown, NPI=Unknown),
 Calling Translated=FALSE, Subscriber Type Str=RegularLine, FinalDestinationFlag=TRUE,
 Incoming Dial-peer=0, Progress Indication=ORIGINATING SIDE IS NON ISDN(3), Calling IE Present=FALSE,
 Source Trkgrp Route Label=PSTN, Target Trkgrp Route Label=, CLID Transparent=FALSE), Call Id=-1
Mar 11 02:03:13.364: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:
 
Mar 11 02:03:13.364: :cc_get_feature_vsa malloc success
Mar 11 02:03:13.364: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:
 
Mar 11 02:03:13.364: cc_get_feature_vsa count is 1
Mar 11 02:03:13.364: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:
 
Mar 11 02:03:13.364: :FEATURE_VSA attributes are: feature_name:0,feature_time:584238552,feature_id:202
Mar 11 02:03:13.364: //126187/B7D3C6C5B1CE/CCAPI/cc_api_call_setup_ind_common:
 Set Up Event Sent;
 Call Info(Calling Number=(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed),
 Called Number=4699(TON=Unknown, NPI=Unknown))
Mar 11 02:03:13.364: //126187/B7D3C6C5B1CE/CCAPI/cc_process_call_setup_ind:
 Event=0x42AB0EE0
Mar 11 02:03:13.364: //-1/xxxxxxxxxxxx/CCAPI/cc_setupind_match_search:
 Try with the demoted called number 4699

[Mohammed al Baqari]

Doesn't seem that you are receiving the calling number from telco. ANI is empty.

Can you make sure that CPtone is correct?

 cisco-ani=
 cisco-anitype=0
 cisco-aniplan=0
 cisco-anipi=0
 cisco-anisi=0