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Highlighted
Beginner

Unknown number received from H.323 Gateway

Hello I have a gateway as H.323 integrated to CUCM. When someone calls from PSTN I receive "Unknown number" instead of the phone number of the caller (Caller ID missed). 

In voice debugs ccapi I don't see the Caller ID, but in debug vpm I see caller ID received. Also, we did some test with an analog phone an we are able to see the Caller ID. Any suggestions?

Gateway version 15.4, 6 FXO ports, caller ID enabled and cptone MX. Telmex provider. 

Kind regards, 

Everyone's tags (5)
5 REPLIES 5
Highlighted
Beginner

!voice-port 0/2/1 trunk-group

!
voice-port 0/2/1
trunk-group PSTN
supervisory disconnect dualtone mid-call
no comfort-noise
cptone MX
timeouts interdigit 4
timeouts call-disconnect 2
timeouts ringing 120
timeouts wait-release 2
connection plar opx 4699
caller-id enable
!
dial-peer voice 4400 voip
destination-pattern 44...
session target ipv4:172.20.4.10
voice-class codec 1
no vad
!

Highlighted
Beginner

FYI

FYI

Mar 11 02:04:32.204: [0/1/3] htsp_dsm_feature_notify_cb returns 2 id=DSM_FEATURE_SM_CALLERID_RX Mar 11 02:04:32.204: htsp_process_event: [0/1/3, FXOLS_RINGING, E_HTSP_CALLERID_RX_DONE] Mar 11 02:04:32.204: htsp_timer_stop Mar 11 02:04:32.204: htsp_timer_stop3 Mar 11 02:04:32.204: [0/1/3] htsp_stop_caller_id_rx. message length 13htsp_setup_ind Mar 11 02:04:32.204: [0/1/3] get_fxo_caller_id:Caller ID received. Message type=128 length=15 checksum=DC Mar 11 02:04:32.204: [0/1/3] Caller ID String 80 0C 01 08 30 33 31 30 31 34 30 34 02 00 DC Mar 11 02:04:32.204: [0/1/3] get_fxo_caller_id calling num= calling name= calling time=03/10 14:04 Mar 11 02:04:32.204: fxols_callerid_done: call being answered

Highlighted
VIP Advisor

During call setup please

During call setup please share the debugs of debug cch323 h225 and debug voice ccapi inout

Highlighted
Beginner

Mar 11 02:03:13.364: //-1

Mar 11 02:03:13.364: //-1/B7D3C6C5B1CE/CCAPI/cc_api_display_ie_subfields:
cc_api_call_setup_ind_common:
cisco-username=
----- ccCallInfo IE subfields -----
cisco-ani=
cisco-anitype=0
cisco-aniplan=0
cisco-anipi=0
cisco-anisi=0
dest=4699
cisco-desttype=0
cisco-destplan=0
cisco-rdie=FFFFFFFF
cisco-rdn=
cisco-rdntype=0
cisco-rdnplan=0
cisco-rdnpi=0
cisco-rdnsi=0
cisco-redirectreason=0 fwd_final_type =0
final_redirectNumber =
hunt_group_timeout =0

Mar 11 02:03:13.364: //-1/B7D3C6C5B1CE/CCAPI/cc_api_call_setup_ind_common:
Interface=0x3E9E8B34, Call Info(
Calling Number=,(Calling Name=)(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed),
Called Number=4699(TON=Unknown, NPI=Unknown),
Calling Translated=FALSE, Subscriber Type Str=RegularLine, FinalDestinationFlag=TRUE,
Incoming Dial-peer=0, Progress Indication=ORIGINATING SIDE IS NON ISDN(3), Calling IE Present=FALSE,
Source Trkgrp Route Label=PSTN, Target Trkgrp Route Label=, CLID Transparent=FALSE), Call Id=-1
Mar 11 02:03:13.364: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

Mar 11 02:03:13.364: :cc_get_feature_vsa malloc success
Mar 11 02:03:13.364: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

Mar 11 02:03:13.364: cc_get_feature_vsa count is 1
Mar 11 02:03:13.364: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

Mar 11 02:03:13.364: :FEATURE_VSA attributes are: feature_name:0,feature_time:584238552,feature_id:202
Mar 11 02:03:13.364: //126187/B7D3C6C5B1CE/CCAPI/cc_api_call_setup_ind_common:
Set Up Event Sent;
Call Info(Calling Number=(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed),
Called Number=4699(TON=Unknown, NPI=Unknown))
Mar 11 02:03:13.364: //126187/B7D3C6C5B1CE/CCAPI/cc_process_call_setup_ind:
Event=0x42AB0EE0
Mar 11 02:03:13.364: //-1/xxxxxxxxxxxx/CCAPI/cc_setupind_match_search:
Try with the demoted called number 4699
Highlighted
VIP Advisor

Doesn't seem that you are

Doesn't seem that you are receiving the calling number from telco. ANI is empty.

Can you make sure that CPtone is correct?

 cisco-ani=
cisco-anitype=0
cisco-aniplan=0
cisco-anipi=0
cisco-anisi=0