I've been seeing an error message in my Call Manager 8.6 publisher. I can log on to the CUCM Admin page but click on a link and I sometimes get "User is not authorized to view this page". If I ignore it and reselect the link it just goes past it. I am using a local user account (I made a person administrator account as an application user) that has always worked fine in the past. I use this account 99% of the time so I don't know if it's confined to just that account or what. I see this error about 5% of the time. I usually use IE9 for my browser, is that the issue? I looked up the error on Cisco's support page and found this.....
You Are Not Authorized to View
Symptom
When you access Cisco Unified Communications Manager Administration, one of the following messages displays.
•
You Are Not Authorized to View This Page
•You do not have permission to view this directory or page using the credentials you supplied.
•Server Application Error. The server has encountered an error while loading an application during the processing of your request. Please refer to the event log for more detailed information. Please contact the server administrator for assistance.
•Error: Access is Denied.
Possible Cause
Unknown
Recommended Action
Contact TAC for further assistance.
I really don't want to bother TAC on such a small issue but I don't want it to get worse. Anyone have any dealings with this?
Hi Karl.
There may be a couple of related bugs;
| CSCtq37461 Bug Details | Bug #19 of 74 | < Previous | Next > |
|---|
| CCMAdmin does not load properly on IE | |
| Symptom: Login to CUCM using IE gives Security Warning Workaround: Use Firefox | Status  Fixed Severity 3 - moderate Last Modified In Last Year Product Cisco Unified Communications Manager (CallManager) Technology 1st Found-In 8.6(2) Fixed-In 8.6(1.96000.8) 8.6(1.98000.24) 8.6(1.96000.109) 8.6(1.98000.50) 8.6(1.99986.1) 8.6(1.95020.58) 9.0(0.96000.4) 9.0(0.95050.24) 8.6(1.95180.4) 8.6(1.95020.1) 8.6(1.95050.1) 9.0(0.95070.39) 8.6(2.10000.30) 9.0(1.10000.15) 9.0(1.10000.37) 1.0(0.98000.42) |
| CSCuf65968 Bug Details |
|---|
| IE9 and Chrome do not display unsupported browser warning | |
| Symptom: IE9 and Chrome do not display unsupported browser warning Conditions: It should display the warning Workaround: None | Status Fixed Severity 3 - moderate Last Modified In Last 2 weeks Product Cisco Unified Communications Manager (CallManager) Technology 1st Found-In 8.6(5.10000.9) Fixed-In 8.6(4.98000.294) 8.6(5.10000.13) |
If these don't seem to be what's causing the issue, go ahead and open a TAC
remember, that is what they are there for You can open a case right from this page;
https://supportforums.cisco.com/docs/DOC-13613
Cheers!
Rob
"Talk about a dream
Try to make it real"
- Springsteen
