User pins needing to be changed,

[Karl Hildebrandt]

Hi Everyone

I seem to be getting reports from the field of people needing to have their Unity connection pins reset numerous times. Some but not all will no doubt be users forgetting their pins but I want to pull up a log to see if the system is detecting anything going on wit the account. Does anyone know where to pull an audit log to see this information?

[Carlo Poggiarelli]

Hi Karl.

Go to Cisco Unity Connection Serviceability --> Tools-->> reports

There you can find failed login attempts for e defined period.

That could be a starting point

Audit log can be found using real time monitoring tools

HTH

Regards

Carlo

[Karl Hildebrandt]

Thanks Carlo.

I haven't used audit logs that much in RTMT. Any clues on where to look and what to look for?