User requesting "Voice-mail Disabled" Greeting, when call reaches the end

[Abhishek Singh]

Hi All,

Can someone guide on this one.

Problem description :

A user ( a very important one) has requested this sceanrio: When call comes in on his phone , rather than reaching the voicemail, he wants a message being played to the calling user: " Voice Mail has been disabled for this user. Thanks" .

He does not need a voicemail for his extension. Is it possible ?

unity connection : 8.x

Whatever level you reach getting better never stops -- Sachin Tendulkar       

[s_mcnally · Accepted solution]

I only have Cisco Unity 7.x/8.x not connection but what I do for these requests is that I create a call handler that will just play a message then select the hang up option after greeting is played.  In Unity you can also set them up as a subscriber and treat the after greeting option the same way, but this uses a subscriber license.  Hope this helps even though my experience is with Unity and not Connection.     

[Abhishek Singh]

Hi !

Thanks for the response. Can you please let me know, where do i make the changes on the cisco unity connection , which you have kindly mentioned.

Not well versed with unity connection yet, so can do with some help.

Whatever level you reach getting better never stops -- Sachin Tendulkar

[David Hailey · Accepted solution]

Yep, the same still applies in Unity Connection...+5 to you for that answer.  To make that change in Unity Connection, go to the user's mailbox and select Edit > Greetings > select the greeting type > After Greeting > Call Action > Hangup.

Hailey

Please rate helpful posts!

[Abhishek Singh]

Hi David,

My bad

The Cisco unity connection version is : Cisco Unity Connection version: 7.0.2.10000-38

I do not have the  >>> After Greeting > Call Action > Hangup , option.

The greeting option that I am seeing are the one, which are shown in the above mentioned screen shot.

Thanks.

Whatever level you reach getting better never stops -- Sachin Tendulkar

[Rob Huffman · Accepted solution]

Hi Abhishek,

Hope all is well buddy

I would open & activate the Alternate greeting page. Use the

personal recording with no end date. Once you open that Greeting page

you should see the "After Greeting" options that our friend Hailey so kindly

pointed out.

Make sure to get access to the mailbox & record the

"Voice Mail has been disabled for this user"

script that this user requires.

The reason that I would use the Alternate Greeting in this case is that it

overrides all other greetings.

Cheers!

Rob

"Spend your life waiting,
for a moment that just don't come,
Well, don't waste your time waiting" 

-Springsteen

[David Hailey]

The legendary Huffman!  I agree on the alternate as it always plays when enabled.

Hailey

[Rob Huffman]

Hailey,

Thanks for that buddy! You are always too kind to me

I have added my +5 for both you and "S" for the actual

meat on the bones here.

Not @ Cisco Live London??

Cheers!

Huff

"Spend your life waiting,
for a moment that just don't come,
Well, don't waste your time waiting" 

-Springsteen

[Abhishek Singh]

Rob when we got the .wma file and tried to upload the file through a remote session, it shows the file is invalid, where as i played it and it was a correct .wmv file .

Attaching a screen shot for more desriptive view.

[Abhishek Singh]

Thanks Rob and everyone who shared such valueable knoweldge.

@ Rob.. Just trying to learn Buddy... not much time left

Whatever level you reach getting better never stops -- Sachin Tendulkar

[Rob Huffman · Accepted solution]

Hi Abhishek,

Try .wav instead when using Media Master in CUC to upload the custom file

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/user/guide/assistant/7xcucugasst020.html

The format should be;

CCITT u-Law, 8 kHz, 8 bit mono for the .wave file

Cheers!

Rob

"Clocks go slow in a place of work
Minutes drag and the hours jerk" 

-The Clash

[Abhishek Singh]

Thanks Rob, was in dire needs of this doc.

Also since the user is a MD , would rather change the format through Audacity , what say ?

Whatever level you reach getting better never stops -- Sachin Tendulkar

[David Hailey · Accepted solution]

I've used Audacity for the same purpose many times.  Shouldn't be an issue.

Hailey

Please rate helpful posts!

[Rob Huffman · Accepted solution]

Hi Abhishek,

No worries friend

You might be able to use Audacity for the conversion....

http://forum.audacityteam.org/viewtopic.php?f=15&t=41576

http://forum.audacityteam.org/viewtopic.php?f=16&t=63587

Cheers!

Rob

"Clocks go slow in a place of work
Minutes drag and the hours jerk" 

-The Clash