05-15-2014 11:06 AM - edited 03-16-2019 10:49 PM
I'm very new to CUCM. We are using just the basic call queue/hunt groups that come with CUCM 9.1. I am trying to set up the Music On Hold Server Audio Source to run a Welcome message as the Initial Announcement and the Periodic Announcement to run Wait In Queue Sample. I've tested an audio source with a test hunt group (hunt pilot configured for the correct Network Hold MOH Source & Announcements) and I get an initial message "please wait while we transfer your call..", but I never get any periodic messages - after the max queue wait time, I'm moved into voice mail (which is what should happen).
I can see from the Music on Hold Audio File Management that some files are in use (like the SamepleAudioSource I'm testing with), and some in Translation Complete.
How can I get the periodic messages to work - I'm at a loss.
Thanks!
06-04-2014 02:51 AM
Hi ronda
We have exactly the same problem on our System running CUCM 9.1.2.11900-12.
Could you solve the problem?
Best regards
Joël
06-04-2014 04:22 AM
No solution as of yet. I will have to log a case with CISCO.
06-04-2014 05:42 AM
Ok, thanks for your reply. It would be great if you could post the solution afterwards (if you get one).
09-29-2014 01:08 AM
Any joy with this one?
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