VG224 MWI Stutter Tone Problem

[campbellj1]

I am trying to get MWI audible indication to work and found it's an issue with the cptone I set.

Being in the UK we need UK tones so set the cptone to gb.  This works fine but I dont get the stutter tone when a voicemail is waiting.

Setting cptone to US the stutter tone works but I'm now left with US style tones

Can anyone suggest a workaround to this or will I have to do without (as the VMWI does not seem to work with any of the handsets we have)?

Thanks

[acampbell]

Hi,

What protocol is the vg224 using  e.g. SCCP MGCP ?

What is the IOS version ?

Regards

Alex

[campbellj1]

Hi

I'm using SIP with IOS version 12.4(22)T4

I followed the below guide and as mentioned above it works fine when the cptone is set to US but not GB

http://www.cisco.com/c/en/us/td/docs/ios/voice/sip/configuration/guide/15_0/sip_15_0_book/sip_cg-mwi.pdf

[acampbell]

Hi,

Sorry for the delay.

This looks like you are hitting bug CSCty92088
https://tools.cisco.com/bugsearch/bug/CSCty92088

It refers to the problem like yours but with STCAPP (SCCP)
but reads very similar.
I think you should try upgrading you ios to 12.4.24T8

Then retest.

Regards
Alex

[campbellj1]

Hello

That looks exactly right!

Unfortunately I don't have a service contract so can't download from the Cisco site.  Where can I get this IOS update from?