VIC-4FXS/DID Hardware Fault or Configuration fault - that is the question

rhodrijenkins · ‎10-07-2015

I’m trying to set up a VIC-4FXS/DID but to no avail. I’m trying to work out if I have a config issue or a faulty FXS card.

I have tried the card in a 2801 and 2811 both with PVDM 2 64 DSP’s running CME 8.6 IOS C2801-ADVENTERPRISEK9-M), Version 15.1(4)M10

I’ve tried both STCAPP/SCCP method as well as using a standard pots dial peer with a destination pattern. (see config below) - so there are 2 analog extensions that I’m testing with and one soft phone that I’m using to place the calls to the analog lines.

The issue is that I don’t get dial tone when I lift the analog receiver, neither can I get the analog handset to ring when I call it from the softphone.

I've tested all FXS ports to no avail

Note that the 'In Use' light next to the FXS port in question DOES light up when I dial the associated extension

Here’s the pertinent config I have (this is on the 2801 I’m using for testing, so the config is cut down just to troubleshoot this issue…

Router#sh run | s stcapp

stcapp ccm-group 1

stcapp

stcapp supplementary-services

port 0/3/1

fallback-dn 101

service stcapp

Router#

Router#sh run | s voice-card

voice-card 0

dsp services dspfarm

Router#

Router#sh run | s interface FastEthernet0/0

interface FastEthernet0/0

ip address 10.2.1.4 255.255.255.0

duplex auto

speed auto

Router#

Router#sh run | s voice-port

voice-port 0/3/0

voice-port 0/3/1

timeouts ringing infinity

voice-port 0/3/2

voice-port 0/3/3

Router#

Router#sh run | s sccp

sccp local FastEthernet0/0

sccp ccm 10.2.1.4 identifier 10 version 7.0

sccp

sccp ccm group 1

associate ccm 10 priority 1

Router#

Router#sh run | s dial-peer

dial-peer voice 106 pots

service stcapp

port 0/3/1

no sip-register

dial-peer voice 107 pots

destination-pattern 113

port 0/3/3

Router#

Router#sh run | s tele

telephony-service

authentication credential admin Atomic1

max-ephones 5

max-dn 21

ip source-address 10.2.1.4 port 2000

url authentication http://10.2.1.4/CCMCIP/authenticate.asp

time-zone 48

date-format dd-mm-yy

max-conferences 4 gain -6

web admin system name admin password Atomic1

transfer-system full-consult

create cnf-files version-stamp Jan 01 2002 00:00:00

Router#

Router#sh run | s ephone

max-ephones 5

ephone-dn 1

number 101 no-reg primary

description FXS 0/3/1

name FXS 0/3/1

ephone-dn 2

number 102 no-reg primary

description SoftPhone

name SoftPhone

ephone 1

device-security-mode none

description FXS 0/3/1

mac-address E7A4.CE78.2181

max-calls-per-button 2

type anl

button 1:1

ephone 2

device-security-mode none

description IP Communicator Test Phone

mac-address 001C.421E.9E5A

type CIPC

Here are some pertinent show commands used so far when troubleshooting…

These commands were used before and whilst placing a call from the soft phone…

All looks good as far as I can tell, just the handset doesn’t ring neither can I answer the call from the handset (I’ve used multiple handsets and tested them using a PSTN line so I know they’re good - I’m in Australia btw)

STCAPP extension testing… (ext 101)

Router#sh voice port sum

IN OUT

PORT CH SIG-TYPE ADMIN OPER STATUS STATUS EC

=============== == ============ ===== ==== ======== ======== ==

0/3/0 -- fxs-ls up dorm on-hook idle y

0/3/1 -- fxs-ls up dorm on-hook idle y

0/3/2 -- fxs-ls up dorm on-hook idle y

0/3/3 -- fxs-ls up dorm on-hook idle y

50/0/1 1 efxs up dorm on-hook idle y

50/0/2 1 efxs up dorm on-hook idle y

PWR FAILOVER PORT PSTN FAILOVER PORT

================= ==================

Router#sh voice port sum

IN OUT

PORT CH SIG-TYPE ADMIN OPER STATUS STATUS EC

=============== == ============ ===== ==== ======== ======== ==

0/3/0 -- fxs-ls up dorm on-hook idle y

0/3/1 -- fxs-ls up up on-hook ringing y

0/3/2 -- fxs-ls up dorm on-hook idle y

0/3/3 -- fxs-ls up dorm on-hook idle y

50/0/1 1 efxs up up on-hook ringing y

Router#show voice call sum

Router#show voice call summary

PORT CODEC VAD VTSP STATE VPM STATE

============== ========= === ==================== ======================

0/3/0 - - - FXSLS_ONHOOK

0/3/1 - - - FXSLS_ONHOOK

0/3/2 - - - FXSLS_ONHOOK

0/3/3 - - - FXSLS_ONHOOK

50/0/1 .1 - - - EFXS_ONHOOK

50/0/2 .1 - - - EFXS_ONHOOK

Router#show voice call summary

PORT CODEC VAD VTSP STATE VPM STATE

============== ========= === ==================== ======================

0/3/0 - - - FXSLS_ONHOOK

0/3/1 g711ulaw n S_SETUP_REQ_PROC FXSLS_WAIT_OFFHOOK

0/3/2 - - - FXSLS_ONHOOK

0/3/3 - - - FXSLS_ONHOOK

50/0/1 .1 g711ulaw n S_SETUP_REQ_PROC EFXS_WAIT_OFFHOOK

Traditional dial-peer with destination-pattern testing (ext 113)…

Router#sh voice port sum

IN OUT

PORT CH SIG-TYPE ADMIN OPER STATUS STATUS EC

=============== == ============ ===== ==== ======== ======== ==

0/3/0 -- fxs-ls up dorm on-hook idle y

0/3/1 -- fxs-ls up dorm on-hook idle y

0/3/2 -- fxs-ls up dorm on-hook idle y

0/3/3 -- fxs-ls up dorm on-hook idle y

50/0/1 1 efxs up dorm on-hook idle y

50/0/2 1 efxs up dorm on-hook idle y

PWR FAILOVER PORT PSTN FAILOVER PORT

================= ==================

Router#sh voice port sum

IN OUT

PORT CH SIG-TYPE ADMIN OPER STATUS STATUS EC

=============== == ============ ===== ==== ======== ======== ==

0/3/0 -- fxs-ls up dorm on-hook idle y

0/3/1 -- fxs-ls up dorm on-hook idle y

0/3/2 -- fxs-ls up dorm on-hook idle y

0/3/3 -- fxs-ls up up on-hook ringing y

50/0/1 1 efxs up dorm on-hook idle y

50/0/2 1 efxs up up off-hook idle y

PWR FAILOVER PORT PSTN FAILOVER PORT

================= ==================

Router#show voice call sum

PORT CODEC VAD VTSP STATE VPM STATE

============== ========= === ==================== ======================

0/3/0 - - - FXSLS_ONHOOK

0/3/1 - - - FXSLS_ONHOOK

0/3/2 - - - FXSLS_ONHOOK

0/3/3 - - - FXSLS_ONHOOK

50/0/1 .1 - - - EFXS_ONHOOK

50/0/2 .1 - - - EFXS_ONHOOK

Router#show voice call sum

PORT CODEC VAD VTSP STATE VPM STATE

============== ========= === ==================== ======================

0/3/0 - - - FXSLS_ONHOOK

0/3/1 - - - FXSLS_ONHOOK

0/3/2 - - - FXSLS_ONHOOK

0/3/3 g711ulaw n S_SETUP_REQ_PROC FXSLS_WAIT_OFFHOOK

50/0/1 .1 - - - EFXS_ONHOOK

50/0/2 .1 g711ulaw n S_PROCEEDING EFXS_OFFHOOK

Router#

Additional...

sh voice port

Foreign Exchange Station 0/3/0 Slot is 0, Sub-unit is 3, Port is 0

Type of VoicePort is FXS VIC-4DID

Operation State is DORMANT

Administrative State is UP

No Interface Down Failure

Description is not set

Noise Regeneration is enabled

Non Linear Processing is enabled

Non Linear Mute is disabled

Non Linear Threshold is -21 dB

Music On Hold Threshold is Set to -38 dBm

In Gain is Set to 0 dB

Out Attenuation is Set to 3 dB

Echo Cancellation is enabled

Echo Cancellation NLP mute is disabled

Echo Cancellation NLP threshold is -21 dB

Echo Cancel Coverage is set to 128 ms

Echo Cancel worst case ERL is set to 6 dB

Playout-delay Mode is set to adaptive

Playout-delay Nominal is set to 60 ms

Playout-delay Maximum is set to 1000 ms

Playout-delay Minimum mode is set to default, value 40 ms

Playout-delay Fax is set to 300 ms

Connection Mode is normal

Connection Number is not set

Initial Time Out is set to 15 s

Interdigit Time Out is set to 10 s

Call Disconnect Time Out is set to 60 s

Supervisory Disconnect Time Out is set to 750 ms

Ringing Time Out is set to 180 s

Wait Release Time Out is set to 30 s

Companding Type is u-law

Region Tone is set for US

Analog Info Follows:

Currently processing none

Maintenance Mode Set to None (not in mtc mode)

Number of signaling protocol errors are 0

Impedance is set to 600r Ohm

Station name None, Station number None

Translation profile (Incoming):

Translation profile (Outgoing):

lpcor (Incoming):

lpcor (Outgoing):

Voice card specific Info Follows:

Signal Type is loopStart

Ring Frequency is 25 Hz

Hook Status is On Hook

Ring Active Status is inactive

Ring Ground Status is inactive

Tip Ground Status is active

Digit Duration Timing is set to 100 ms

InterDigit Duration Timing is set to 100 ms

Hookflash-in Timing is set to max=1000 ms, min=150 ms

Hookflash-out Timing is set to 400 ms

No disconnect acknowledge

Ring Cadence is defined by CPTone Selection

Ring Cadence are [20 40] * 100 msec

Ringer Equivalence Number is set to 1

Foreign Exchange Station 0/3/1 Slot is 0, Sub-unit is 3, Port is 1

Type of VoicePort is FXS VIC-4DID

Operation State is DORMANT

Administrative State is UP

No Interface Down Failure

Description is not set

Noise Regeneration is enabled

Non Linear Processing is enabled

Non Linear Mute is disabled

Non Linear Threshold is -21 dB

Music On Hold Threshold is Set to -38 dBm

In Gain is Set to 0 dB

Out Attenuation is Set to 3 dB

Echo Cancellation is enabled

Echo Cancellation NLP mute is disabled

Echo Cancellation NLP threshold is -21 dB

Echo Cancel Coverage is set to 128 ms

Echo Cancel worst case ERL is set to 6 dB

Playout-delay Mode is set to adaptive

Playout-delay Nominal is set to 60 ms

Playout-delay Maximum is set to 1000 ms

Playout-delay Minimum mode is set to default, value 40 ms

Playout-delay Fax is set to 300 ms

Connection Mode is normal

Connection Number is not set

Initial Time Out is set to 15 s

Interdigit Time Out is set to 10 s

Call Disconnect Time Out is set to 60 s

Supervisory Disconnect Time Out is set to 750 ms

Ringing Time Out is set to infinity

Wait Release Time Out is set to 30 s

Companding Type is u-law

Region Tone is set for US

Analog Info Follows:

Currently processing none

Maintenance Mode Set to None (not in mtc mode)

Number of signaling protocol errors are 0

Impedance is set to 600r Ohm

Station name None, Station number None

Translation profile (Incoming):

Translation profile (Outgoing):

lpcor (Incoming):

lpcor (Outgoing):

Voice card specific Info Follows:

Signal Type is loopStart

Ring Frequency is 25 Hz

Hook Status is On Hook

Ring Active Status is inactive

Ring Ground Status is inactive

Tip Ground Status is inactive

Digit Duration Timing is set to 100 ms

InterDigit Duration Timing is set to 100 ms

Hookflash-in Timing is set to max=1000 ms, min=150 ms

Hookflash-out Timing is set to 400 ms

No disconnect acknowledge

Ring Cadence is defined by CPTone Selection

Ring Cadence are [20 40] * 100 msec

Ringer Equivalence Number is set to 1

Foreign Exchange Station 0/3/2 Slot is 0, Sub-unit is 3, Port is 2

Type of VoicePort is FXS VIC-4DID

Operation State is DORMANT

Administrative State is UP

No Interface Down Failure

Description is not set

Noise Regeneration is enabled

Non Linear Processing is enabled

Non Linear Mute is disabled

Non Linear Threshold is -21 dB

Music On Hold Threshold is Set to -38 dBm

In Gain is Set to 0 dB

Out Attenuation is Set to 3 dB

Echo Cancellation is enabled

Echo Cancellation NLP mute is disabled

Echo Cancellation NLP threshold is -21 dB

Echo Cancel Coverage is set to 128 ms

Echo Cancel worst case ERL is set to 6 dB

Playout-delay Mode is set to adaptive

Playout-delay Nominal is set to 60 ms

Playout-delay Maximum is set to 1000 ms

Playout-delay Minimum mode is set to default, value 40 ms

Playout-delay Fax is set to 300 ms

Connection Mode is normal

Connection Number is not set

Initial Time Out is set to 15 s

Interdigit Time Out is set to 10 s

Call Disconnect Time Out is set to 60 s

Supervisory Disconnect Time Out is set to 750 ms

Ringing Time Out is set to 180 s

Wait Release Time Out is set to 30 s

Companding Type is u-law

Region Tone is set for US

Analog Info Follows:

Currently processing none

Maintenance Mode Set to None (not in mtc mode)

Number of signaling protocol errors are 0

Impedance is set to 600r Ohm

Station name None, Station number None

Translation profile (Incoming):

Translation profile (Outgoing):

lpcor (Incoming):

lpcor (Outgoing):

Voice card specific Info Follows:

Signal Type is loopStart

Ring Frequency is 25 Hz

Hook Status is On Hook

Ring Active Status is inactive

Ring Ground Status is inactive

Tip Ground Status is active

Digit Duration Timing is set to 100 ms

InterDigit Duration Timing is set to 100 ms

Hookflash-in Timing is set to max=1000 ms, min=150 ms

Hookflash-out Timing is set to 400 ms

No disconnect acknowledge

Ring Cadence is defined by CPTone Selection

Ring Cadence are [20 40] * 100 msec

Ringer Equivalence Number is set to 1

Foreign Exchange Station 0/3/3 Slot is 0, Sub-unit is 3, Port is 3

Type of VoicePort is FXS VIC-4DID

Operation State is DORMANT

Administrative State is UP

No Interface Down Failure

Description is not set

Noise Regeneration is enabled

Non Linear Processing is enabled

Non Linear Mute is disabled

Non Linear Threshold is -21 dB

Music On Hold Threshold is Set to -38 dBm

In Gain is Set to 0 dB

Out Attenuation is Set to 3 dB

Echo Cancellation is enabled

Echo Cancellation NLP mute is disabled

Echo Cancellation NLP threshold is -21 dB

Echo Cancel Coverage is set to 128 ms

Echo Cancel worst case ERL is set to 6 dB

Playout-delay Mode is set to adaptive

Playout-delay Nominal is set to 60 ms

Playout-delay Maximum is set to 1000 ms

Playout-delay Minimum mode is set to default, value 40 ms

Playout-delay Fax is set to 300 ms

Connection Mode is normal

Connection Number is not set

Initial Time Out is set to 15 s

Interdigit Time Out is set to 10 s

Call Disconnect Time Out is set to 60 s

Supervisory Disconnect Time Out is set to 750 ms

Ringing Time Out is set to 180 s

Wait Release Time Out is set to 30 s

Companding Type is u-law

Region Tone is set for US

Analog Info Follows:

Currently processing none

Maintenance Mode Set to None (not in mtc mode)

Number of signaling protocol errors are 0

Impedance is set to 600r Ohm

Station name None, Station number None

Translation profile (Incoming):

Translation profile (Outgoing):

lpcor (Incoming):

lpcor (Outgoing):

Voice card specific Info Follows:

Signal Type is loopStart

Ring Frequency is 25 Hz

Hook Status is On Hook

Ring Active Status is inactive

Ring Ground Status is inactive

Tip Ground Status is inactive

Digit Duration Timing is set to 100 ms

InterDigit Duration Timing is set to 100 ms

Hookflash-in Timing is set to max=1000 ms, min=150 ms

Hookflash-out Timing is set to 400 ms

No disconnect acknowledge

Ring Cadence is defined by CPTone Selection

Ring Cadence are [20 40] * 100 msec

Ringer Equivalence Number is set to 1

With my limited voice experience, I’m at a dead end and wondering if this is simply just a hardware fault. I don't think I'm missing anything in terms of configuration?

Can anyone suggest any further testing or confirm if this looks like a hardware/config issue?

Thanks

Rhodri

Jaime Valencia · ‎10-07-2015

This area is dedicated to Video Over IP questions, I suggest you move this to a relevant area.

HTH

java

if this helps, please rate