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Video issues with desk phones and AXIS A8004-VE video intercom

DrewFreeman40383
Beginner
Beginner

We have a AXIS A8004-VE video intercom that is interfacing with CUCM 11.5. I have been able to setup the SIP account on the device and can send and receive calls. However we are not getting any video when using a desk phone. When we use Jabber everything works fine. I have opened all service through the firewall so I don't thing anything is getting blocked and the remote jabber and desk phone have the same access rules. I'm not familiar with VOIP systems but I figured that if it worked with Jabber then it should work with the desk phone. 

4 Replies 4

Nithin Eluvathingal
VIP Mentor VIP Mentor
VIP Mentor

Can you check if the Video is enabled on the called phone and which phone model are you using. 

 

 

 

 



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DrewFreeman40383
Beginner
Beginner

The phone I'm testing with is a 8845. desk phone to desk phone call and jabber to desk phone calls all have video without issue. 

Try the below.

  • Create  a custom audio codec preference list with G.711 u and a law (Qty. 4) to the top with G.711 64K and 56K being 1st and 2nd.
  • Maximum bitrate for video call to be 2048 kbps.
  • Attach this reference list with a region or make a new one.
  • Create a device pool and assign this region and apply it on your intercom.
  • Device type should be Advanced and enable Retry Video Call as Audio on the device.
  • From enterprise parameter disable advertise g722

 

 



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I set this up but now when we try to call the intercom we are getting a busy signal from desk phones. no issues from jabber.

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