09-20-2014 07:51 PM - edited 03-17-2019 12:14 AM
i am trying to make all the phones ring at the same time when the main number is called and if there is no answer it should go to the auto attendant. if i use a sequential ephone hunt-group, the phones in the list do ring sequentially and then it does go to the auto attendant. however if i delete the ephone hunt-group and use a voice hunt-group with the same parameters, all the phones ring but when there is no answer (the timer expires) i get a fast busy.i am stumped. here is the config
voice-port 0/1/0
trunk-group analog 1
connection plar 290
caller-id enable
dial-peer voice 300 voip
destination-pattern 3..
session protocol sipv2
session target ipv4:192.168.12.3
dtmf-relay sip-notify
codec g711ulaw
no vad
ephone-dn 1 dual-line
number 222
label Receptionist 222
name Receptionist
call-forward busy 300
call-forward noan 300 timeout 20
huntstop channel
no huntstop
hold-alert 30 originator
!
!
ephone-dn 2 dual-line
number 224
label Lawrence
name Lawrence
call-forward busy 300
call-forward noan 300 timeout 20
huntstop channel
no huntstop
hold-alert 30 originator
!
!
ephone-dn 3 dual-line
number 227
label Allison
name Allison
call-forward busy 300
call-forward noan 300 timeout 20
huntstop channel
no huntstop
hold-alert 30 originator
!
!
ephone-dn 4 dual-line
number 226
label Melissa
name Melissa
call-forward busy 300
call-forward noan 300 timeout 20
huntstop channel
no huntstop
hold-alert 30 originator
ephone-hunt 1 sequential
pilot 290
list 222, 227, 224, 226
final 330
preference 0 secondary 7
timeout 10, 10, 10, 0
330 is the auto attendant
if i delete the ephone-hunt and replace it with the following it rings the phones but then i get a fast busy instead of the auto attendant.
voice hunt-group 1 parallel
pilot 290
list 222,227,224,226
final 330
timeout 20
09-21-2014 10:29 AM
Did you read this:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/admin/configuration/guide/cmeadm/cmecover.html#pgfId-1118926
Nice explanations with good examples.
Chris
09-21-2014 04:59 PM
Chris,
yes, i think i have read everything i could find, including what was in the link you sent. the piece that has me stumped is that when i use an ephone hunt-group with the final number being 330 (the auto attendant) it works fine. when i use the same config for a voice hunt-group i get a fast busy when the timer expires. so with ephone hunt group i get each phone ringing consecutively (sequential) and then it goes to the auto attendant with the timer expires. the voice hunt-group rings all the phones but when the timer expires i get a fast busy. it seems are if it can't dial the 330 from the voice hunt group, but it can dial from the ephone hunt-group. i am sure it is something simple that i am missing.....
09-21-2014 05:39 PM
ok i got it to work. i made a couple of changes and it now is working correctly. i made the following changes
1. modified the dial-peer voice 300 (this is voice mail) and set the destination-pattern to be 300 instead of the 3..
2. added a dial-peer 330 (this is the auto attendant) and set the destination-pattern to be 330
3. made sure the timeout on the hunt-group was shorter than the call-forward noan timeout on all the ephone-dn's in the ring group.
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