%VOICE_IEC-3-GW: CCAPI

[shahnawaz.a]

Hi

We are running with a problem with MGCP gateway getting following error

%VOICE_IEC-3-GW: CCAPI

and the issue is one way audio is not there 1 out of 10 calls, ios version is 12.24T.

Please let me know if anyone has any answer for this

Regards

Shahnawaz

[Ayodeji Okanlawon]

shahnawaz,

IEC represents internal error codes. Ecah IEC has its own description. What you have povided is missing the IEC error description itself...Something like this..

Please provide the full error description...

Oct 14 17:13:21.534:%VOICE_IEC-3-GW:CCAPI:Internal Error (Trunk-group select

fail):IEC=1.1.182.1.23.8 on callID 62 GUID=11C79B82DECF11D68044C61A8D4F75E3

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"opportunity is a haughty goddess who waste no time with those who are unprepared"

[shahnawaz.a]

Her is the following error

103064: Feb 27 06:55:05.156 UTC: %VOICE_IEC-3-GW: CCAPI: Internal Error (Software Error): IEC=1.1.180.1.13.114 on callID -1

103065: Feb 27 06:55:09.120 UTC: %VOICE_IEC-3-GW: CCAPI: Internal Error (Software Error): IEC=1.1.180.1.13.114 on callID -1

103066: Feb 27 06:55:10.136 UTC: %VOICE_IEC-3-GW: CCAPI: Internal Error (Software Error): IEC=1.1.180.1.13.114 on callID -1

103067: Feb 27 06:55:13.548 UTC: %VOICE_IEC-3-GW: CCAPI: Internal Error (Software Error): IEC=1.1.180.1.13.114 on callID -1

103068: Feb 27 06:55:14.260 UTC: %VOICE_IEC-3-GW: CCAPI: Internal Error (Software Error): IEC=1.1.180.1.13.114 on callID -1

103069: Feb 27 06:55:14.556 UTC: %VOICE_IEC-3-GW: CCAPI: Internal Error (Software Error): IEC=1.1.180.1.13.114 on callID -1

103064: Feb 27 06:55:05.156 UTC: %VOICE_IEC-3-GW: CCAPI: Internal Error (Software Error): IEC=1.1.180.1.13.114 on callID -1

103065: Feb 27 06:55:09.120 UTC: %VOICE_IEC-3-GW: CCAPI: Internal Error (Software Error): IEC=1.1.180.1.13.114 on callID -1

103066: Feb 27 06:55:10.136 UTC: %VOICE_IEC-3-GW: CCAPI: Internal Error (Software Error): IEC=1.1.180.1.13.114 on callID -1

103067: Feb 27 06:55:13.548 UTC: %VOICE_IEC-3-GW: CCAPI: Internal Error (Software Error): IEC=1.1.180.1.13.114 on callID -1

103068: Feb 27 06:55:14.260 UTC: %VOICE_IEC-3-GW: CCAPI: Internal Error (Software Error): IEC=1.1.180.1.13.114 on callID -1

103069: Feb 27 06:55:14.556 UTC: %VOICE_IEC-3-GW: CCAPI: Internal Error (Software Error): IEC=1.1.180.1.13.114 on callID -1

Please let me know the same.

[Ayodeji Okanlawon]

Hi, sorry for the late reply

Please type this command and you will get the description of the iec..

show voice iec description 1.1.180.1.13.114

Send the output here

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"opportunity is a haughty goddess who waste no time with those who are unprepared"

[shahnawaz.a]

Hi

Please find below the output.

ae_difc_gwb#sh voice iec description 1.1.180.1.13.114

IEC Version: 1

Entity: 1 (Gateway)

Category: 180 (Software Error)

Subsystem: 1 (CCAPI)

Error: 13 (Software Error)

Diagnostic Code: 114

Waiting for your reply

[Ayodeji Okanlawon]

I will suggest that you upgrade your IOS. This looks like an ios error..Try and upgrade your IOS and se eif the problem goes away

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"opportunity is a haughty goddess who waste no time with those who are unprepared"

[Steve Berglund]

If you're here, run:

sh voice dsp group all

You may see below. Notice the state. State: should be UP.

dsp 1:

  State: APP_DNLDING, firmware: 28.3.1

  Max signal/voice channel: 32/32

  Max credits: 480, Voice credits: 480, Video credits: 0

  num_of_sig_chnls_allocated: 23

  Transcoding channels allocated: 0

  Group: FLEX_GROUP_VOICE, complexity: FLEX

    Shared credits: 480, reserved credits: 0

    Signaling channels allocated: 23

    Voice channels allocated: 0

    Credits used (rounded-up): 0

  Slot: 0

  Device idx: 0

  PVDM Slot: 0

  Dsp Type: SP2600

dsp 2:

  State: APP_DNLDING, firmware: 28.3.1

  Max signal/voice channel: 32/32

  Max credits: 480, Voice credits: 480, Video credits: 0

  num_of_sig_chnls_allocated: 0

  Transcoding channels allocated: 0

  Group: FLEX_GROUP_VOICE, complexity: FLEX

    Shared credits: 96, reserved credits: 0

    Signaling channels allocated: 0

    Voice channels allocated: 0

    Credits used (rounded-up): 0

  Group: FLEX_GROUP_CONF, complexity: CONFERENCE

    Shared credits: 0, reserved credits: 384

    Codec: CONF_G722, maximum participants: 8

    Sessions per dsp: 5

  Slot: 0

  Device idx: 0

  PVDM Slot: 0

  Dsp Type: SP2600

Reload the router as a workaround.

You'll need to upgrade the IOS to fix this issue.