Voicemail disabled / Unity Express 7.1

[Brian Terp Soerensen]

Hi

I am facing an issue with the unity express cue module. It is not possible to dial-in to the voicemail using the dial-in number specified in the CLI configuration.

CUESILU001# sh license in-use

StoreIndex:  0  Feature: VMIVR-VM-MBX                      Version: 1.0

        License Type: Permanent

        License State: Active, In Use

        License Count: 30 /30

        License Priority: Medium

StoreIndex:  1  Feature: VMIVR-IVR-SESS                    Version: 1.0

        License Type: Permanent

        License State: Active, In Use

        License Count: 2 /2

        License Priority: Medium

StoreIndex:  2  Feature: VMIVR-PORT                        Version: 1.0

        License Type: Permanent

        License State: Active, In Use

        License Count: 2 /2

        License Priority: Medium

But:

CUESILU001# sh license status application voicemail
voicemail disabled, ivr session quantity (2) is equal to or exceeds available ports (2)

I believe this is the reason that voicemail is not functioning.

When performing a license activate I receive this message.

CUESILU001# license activate voicemail mailboxes 30

Current license already active, count saved for use at next reload

Does any of you guys know how I can solve this? Thanks in advance.

[Rob Huffman]

Hi Brian,

To get you started can you please try;

service-module# no license activate ivr sessions 

Cheers!
Rob

[Brian Terp Soerensen]

  Hi Rob

Now that is done

CUESILU001# sh license in

CUESILU001# sh license in-use

StoreIndex:  0  Feature: VMIVR-VM-MBX                      Version: 1.0

        License Type: Permanent

        License State: Active, In Use

        License Count: 30 /30

        License Priority: Medium

StoreIndex:  2  Feature: VMIVR-PORT                        Version: 1.0

        License Type: Permanent

        License State: Active, In Use

        License Count: 2 /2

        License Priority: Medium

[Rob Huffman · Accepted solution]

Hi Brian,

What does this show now?

CUESILU001# sh license status application voicemail

You will also need to relaod the box. Sorry I didn't mention that in my first post

Cheers!

Rob

[Brian Terp Soerensen]

Hi Rob

Now it looks like this. So this did the trick,

CUESILU001# sh license status application

voicemail enabled: 2 ports, 2 sessions, 30 mailboxes

ivr disabled, ivr session activation count has been set to zero

however new problems:

1: now I cannot get my IVR script working because these ports are used for VM => 2 more licenses for IVR sessions must be purchased.

2: It did not solve the issue with my dial-in numbers as I thought it would, but I found this in my config:

sip

  session transport tcp

  transport switch udp tcp sip

Removing the session transport tcp under sip made it possible to use my dial-in numbers. Case closed

Thanks for your help Rob.