Voicemail Light Indicator for Hunt Group

[jenny_flannigan]

We have our service desk set-up in a hunt group with 74455 as the hunt pilot.

We also have a voicemail account in unity on Ext 74455.

We no longer have a physical phone for ext 74455 but we are wanting to have a light or similar that lets the service desk know when there is voicemail

How can we do that?

[thisisshanky]

one way to do this is to create a second line on all phones and label that extension as Service Desk VM in CUCM. Put this extension as alternate extension for your Unity mailbox.

[David Hailey]

On the subscriber record under messages, you can add alternate MWI extensions to light the lamp when there is a message; however, users will need to understand that the light will go on/off but they will need to log into the appropriate mailbox.

The other options are: 1) Distribution list in Unity or 2) Dispatch message in Unity Connection.

Hailey

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