VoIP 8865 Phone won't detect network

[William Tetsworth]

The phone gets an IP, which is pingable and browseable but won't provision.

Everything else connected to the CVO either on PoE, regular GE ports, or wireless works fine.

Have reset several times to no avail.

[Dennis Mink]

have you got option 150 defined in the DHCP scope?

[hsood]

Hi ,

Did you ensure that you have defined a DN to the phone as 8865 being a SIP phone would not register unless it has a DN?

Regards,

Hitesh

[William Tetsworth]

It does not have a DN configured.

[hsood]

Hi,

Sip phone does require a DN to register since you are registering them manually and that is the reason they are not getting provisioned.

Had it been an auto-register they would have automatically grabbed a DN and registered fine.

Can you assign a DN and then check if they are showing up registered on CUCM?

Please rate and mark correct if helpful.

Regards,

Hitesh

[William Tetsworth]

I just received this phone and was told it was supposed to register on it's own, but if you're correct and it needs me to put a DN in it I wouldn't really know how.

Is there a doc on editing the config files or is there a different solution?

[hsood]

Are you registering this device to a CUCM or CME or any third party server?

Where is this phone getting it's TFTP files from?

You can modify the DN settings on the above mentioned server's end and that in turn will modify the config file so that the next time phone comes up, it would fetch that new config file and DN and register.

Regards,

Hitesh

[William Tetsworth]

This was the only instruction I received:
https://cisco.jiveon.com/docs/Doc-442969

It's pulling TFTP from: 172.27.246.116

And it's trying to use 10.117.97.129 as it's CUCM, which is the CVO.

Wouldn't know how to modify the DN on the device or the CUCM as there was no instruction on how to do so.

[hsood]

Hi William,

It seems you would not be able to register the device from your own.

The CVO will set this up for you as they have access to that server. After looking at your ID, it does not seem that you have a number associated to your profile as yet.

Look the comments posted by others under the link that you gave me that had similar issues. I guess you need to contact the CVO support the same way as others did.

https://cisco.jiveon.com/docs/Doc-442969

Please rate and mark correct if helpful.

Regards,

Hitesh

[William Tetsworth]

Will do, thank you for trying.