02-26-2012 01:40 PM - edited 03-16-2019 09:47 AM
How can i deploy Wallbaord for our Call Center, "UCCX v8" if possible to give me the setep by step to configure it, Many Thanks and best regards
Mehdi
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Posted by WebUser Mido Mclaren
02-26-2012 03:14 PM
From CCX Admin Guide:
You must purchase the wallboard separately, and configure and control it with its own wallboard software. Wallboard software and hardware are supported by the third-party wallboard vendors, not by Cisco.
You must install the wallboard software on a separate machine or desktop, not on the Unified CCX server. During installation of your wallboard software, you will need to configure your wallboard software to access the Unified CCX database. To do this, you need to assign a DSN, User ID, and password.
So, all you do on UCCX side is configure the real time reporting snapshot and point the wallboard solution to it, you should follow the wallboard's install/configuration steps.
HTH,
Chris
03-07-2012 02:49 PM
Many thanks Chris for your reply, i'm trying to configure it.
thanks.
Mehdi.
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Posted by WebUser Mido Mclaren
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