WebEx issue with an android device

[hewire44]

So my colleague is handling an issue and I’m just trying to help. Basically a user could not connect to their WebEx on their android phone.

From what I understand, WebEx profiles are created in cucm. He recreated the user’s profile to an apple device and webex worked. He managed to borrow a separate android phone; did the same thing and WebEx did not work. So it’s something with the user’s account AND an android profile? My colleague already tried deleting/recreating the profile and same result.

Any idea what would cause this?

[Nithin Eluvathingal]

You cannot login to two devices using a single BOT device. I assume for the test your friend try to login on two devices ?

Webex login and phone services are two components on webex app. Webex login will be from the cloud which uses your webex login  and the phone services login will be from CUCM. Which one actually doesn't work for your friend ?

2.12.0.0

2.12.0.0

2.12.0.0