01-08-2020 05:05 AM
Hello,
we are offering Webex (license Webex Calling Basic Calling) to a new customer.
Do I need to offer phones with or without 3PCC?
Which one is correct with Webex: CP-8861-K9= or CP-8861-3PCC-K9=?
What is the difference between those two?
So far, I did not find this in a sales guide; which one to use for Webex calling?
https://www.cisco.com/c/en/us/partners/tools/collaboration-ordering-guides.html
shows guides for Webex gateway and ContactCenter, which are not applicable here.
https://www.cisco.com/c/en/us/products/collaboration-endpoints/ip-phones/multiplatform-firmware.html says:
"Cisco Multiplatform Phones are powered by Cisco Webex Calling or an approved third-party UCaaS provider."
This does not definitively answer my question: does a phone on Webex Calling require a multiplatform phone? Or does it also work with phones like CP-8861-K9= ?
I know CP-8861-K9= from on-premise CUCM deployments. Webex and 3PCC is new to me. I would appreciate some explanation;-)
Thanks, Jos
01-08-2020 05:32 AM
For any cloud service including Webex calling you need the Multiplatform Phones which are CP-8861-3PCC-K9=
01-08-2020 01:22 PM
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