02-19-2017 03:05 PM - edited 03-17-2019 09:34 AM
Hi all,
I wanted to reset the phones so they would pick up the correct firmware version.
I've followed and performed procedures from past post:
https://supportforums.cisco.com/discussion/12323706/cisco-7841-phone-factory-reset-using-keypad
but none of the 3 helped me reset the phones.
They are now on version:
1 - Cisco Systems - # RELEASE Model=78xx Version=11-0-1SR1-2
that is Version :sip78xx.11-0-1SR1-2.loads
On 4321 in CME mode I've got following relevant files:
344 4096 Feb 17 2017 11:07:28 +00:00 /bootflash/its
345 69 Feb 17 2017 11:07:27 +00:00 /bootflash/its/syncinfo.xml
346 1946 Feb 17 2017 11:07:27 +00:00 /bootflash/its/SIPDefault.cnf
347 4748 Feb 17 2017 11:07:27 +00:00 /bootflash/its/softkeyDefault_kpml.xml
348 4782 Feb 17 2017 11:07:27 +00:00 /bootflash/its/softkeyDefault.xml
349 824 Feb 17 2017 11:07:28 +00:00 /bootflash/its/featurePolicyDefault.xml
350 3904 Feb 17 2017 11:07:28 +00:00 /bootflash/its/SEP007686EDCE28.cnf.xml
351 1007 Feb 16 2017 10:26:32 +00:00 /bootflash/sip78xx.10-1-1SR1-4.loads
352 347580 Feb 16 2017 10:27:17 +00:00 /bootflash/sboot78xx.10-1-1SR1-4.sbn
353 3088960 Feb 16 2017 10:27:48 +00:00 /bootflash/kern78xx.10-1-1SR1-4.sbn
354 36176212 Feb 16 2017 10:30:08 +00:00 /bootflash/rootfs78xx.10-1-1SR1-4.sbn
Do you know any other way to get them on older firmware so they would work with CME version 10.5?
I can't register them to CME on current version...
Many thanks!
02-19-2017 10:48 PM
Hi,
Please check the following post to confirm if your phones actually support downgrading to version 10.1 or not
https://supportforums.cisco.com/discussion/12719226/ip-phone-78xx-firmware-downgrade-sip78xx10-3-1-12-sip78xx10-2-1-12-workaround
HTH
Manish
02-28-2017 02:48 PM
Hi all,
Quick update,
we managed to reset the phones using the menu, and to get into the menu, we used **#
Good luck!
02-28-2017 02:48 PM
Hi all,
Quick update,
we managed to reset the phones using the menu, and to get into the menu, we used **#
Good luck!
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide