11-18-2014 06:03 AM - edited 03-17-2019 12:59 AM
Dear All,
Who can clarify for me, what is the purpose of "Document Management" in UCCX ?
Best Regards
Bahlul
11-18-2014 06:06 AM
That is where you upload files used by UCCX scripts such as XML files you would reference for anything i.e. check call center status, or anything else you can think of that needs to be stored there instead of external database for example.
11-18-2014 06:18 AM
Dear Chris,
Thanks a lot for your quick response.
As I understand, where we upload XML files such as little soft. And with the helping of this XML file we can check some sort of status in UCCX.
Am I right ?
Thanks in advance
Bahlul
11-18-2014 06:27 AM
Correct, this is one example, there are many instances you could use XML files in contact center, for example you can store ANI numbers for lookups, you can define hours of operation, on and on.
11-18-2014 06:29 AM
Dear Chris,
Thanks a lot.
Best Regards
Bahlul
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