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adam.kellogg
Beginner

What Music on Hold songs does Cisco use besides Opus 1?

I called Safeway in the U.S. today, and their initial hold music was familiar, but not Opus 1. Then when an agent put me on hold again, it was Opus 1. So it seemed to be Cisco telephony, but a different track. Is there a track list available somewhere? Thank you.

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Roger Kallberg
VIP Mentor

An administrator of a CM system can upload additional MOH files to be used by their system. There is, or at least was at some point in time, a CD/DVD that came along with the media bundle for CM that contained various MOH files. Other than that an admin can use any none copyright protected soundtrack of their choosing to use for MOH.

Please see this document for details on how to modify music on hold. https://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/3_1_2/ccmcfg/b04moh.html

This old post discusses the before mentioned media that Cisco used to include in the media package. https://community.cisco.com/t5/ip-telephony-and-phones/moh-sample-music/td-p/1621853



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