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AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

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Cisco Employee

When subscriber is up, cannot make calls to one site

Hi Fawaz,

Interesting. So the defect says dbmon core'd. Is that the case with your server(s)? What was done to get the issue fixed though? It would be good for anyone who reads this thread to know and to try as well :-)

Regards,

Harmit.

Beginner

When subscriber is up, cannot make calls to one site

Hi Harmit,

Its not fixed. TAC said it has no workaround. Thats what in the bug tool kit also said. He said we may need to do a restart of the cluster. But I do not think it will work, because we have already done it. Second thing is we may need to upgrade to a cucm version which has a fix for this bug!!

Thank you Harmit for all your replys. All your analysis were spot on.

I had a pretty long weekend. I am leaving now.

Regards,

Fawaz.

Cisco Employee

When subscriber is up, cannot make calls to one site

Anytime Fawaz, glad I could be of help! Do keep us posted on the final outcome of this issue.

Regards,

Harmit.

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