where i find CDR in CUCM 8.6 ?

[bakiro_ciscoist]

Hi Dear all,

i have CUCM 8.6.2.20000-2 , i have configured correctly but i can not found call records for ip phones  that are registred ?

[Gordon Ross]

Where it's always been ;-)

Go to Unified Serviceability (https://HOSTNAME/ccmservice) and then Tools -> CDR Analysis and Reporting or CDR Management.

GTG

[bakiro_ciscoist]

Hi Mr Gordon,

CDR not found like you have said

[Gordon Ross]

Are you saying that CDR records have not been stored for the phones, or that you can't find the CDR menus?

GTG

[bakiro_ciscoist]

I am saying that CDR records have not been stored for the phones, and

I have not found the CDR menus when i access to : (https://HOSTNAME/ccmservice) and then Tools -> CDR Analysis and Reporting or CDR Management.

[Gordon Ross]

As per Jaime's suggestion, check that you've enabled CDRs.

Go to CCMAdmin (https://HOSTNAME/ccmadmin) System -> Service Parameters. Select your publisher, select the Cisco CallManager service (even if it's marked as inactive), scroll down to the "System" section, and make sure "CDR Enabled Flag" is set to true. You may optionally want to set the "CDR Log Calls with Zero Duration Flag" to true as well if you want the CDRs to show missed/incomplete calls.

GTG

[Jaime Valencia]

For starters, have you enabled the CDR/CAR services??

You can't find the CAR menu if it's not started.

[bakiro_ciscoist]

Hi Mr Jaime,

All services are running except dhcp service.

thanks.