Hi,
I'm pretty new to Cisco telephony and need a little help understanding something I'm seeing.
Can anyone explain why I am seeing a lot of calls ending in calldisposition 52 in the first call leg?
I know that 52 is 'called party disconnected, and call leg 1 is the ICM sending the call to CVP.
But a vast majority of the calls into the same toll-free number and skill group end in disposition 13 in the first leg and I don't understand what the disposition 52 is telling me.
Below are the RC and TC records for a typical case. Any insight anyone could provide would be appreciated.
thx
k
BTW - is there a table I could query that would tell me what the target 1550 (etc) was? is that just the Skill Group Identifier?
