Hello, We are currently using a Be6000 system and when we schedule a call forwarding on our phones (model 7945) to external numbers, it works perfectly when the original call comes from an internal position, but when it is an external call then this ...
Hi guys, I have a working POE module of 48 ports (WS-X4248-RJ45V) on my C4503-E switch and I would like to use the module on my other switch C4507R. The switch recognizes the POE module but it does not power my poe devices such as IPhone even after I...
A client of ours needs MoH to always play from the beginning for each call (has to do with how they constructed a contact center-like MoH/Greeting). It appears if no streams are active this is the behavior - all good. However once a stream is active ...
We have an issue with the install of Verint call recorder. We have CUCM 7 and setup DMS on te required phones, created CTI route point (ext4355) and created JTAPI user as described by Verint guide.The recording works from the recorded phone to extern...
Hi Guys I'm struggling to get Skype for Business 2015 working with CUCM 10.5 I followed this exact config guide but I keep getting "your organization does not support calling this number" error on the skype client when trying to dial out. https://te...
Cisco gave me an engineering special of CUCM to fix a few known bugs in CUCM 11.5 (it's just a slightly different version of 11.5). If possible, I would like to install the upgrade and reboot/switch to the new version later. I know this is common ...
I have two CER nodes running 10.0.2.10000-11 that I want to upgrade to 11.5. I performed this successfully in a unlicensed lab environment. I did not use PUT, as the file they gave me was for a fresh install. I downloaded an upgrade file from Cisco's...
Our Cisco 4321 is our CUBE router as well as it has 2 fxo ports (and one T1 no longer used). I recently changed the router to be SSH rather than Telnet and setup user/passwords. when I did this the CUBE part for SIP termination is still working but ...
Is it possible to find out if a number is forwarding to specific DN without clicking on every number and checking if it is forwarded? I have a user who is getting a lot of calls that are seem like they are being forwarded from one of our call in lin...
Hello, I have setup a call routing where the call hits RDP number and from there it goes to 3 different remote destinations, which I have configured as Hunt Group. Now when I am setting "Forward Unanswered Calls to Destination" then its not getting ...
Hi All, I have got an request to block an external caller because the entire department keeps getting spam phones call by this number and would like it blocked. Need your advice.
Hi, this feature was implemented with CUCM 10.0 I think, called Wi-Fi Hotspot. I saw an announcement years ago this was coming to 8800 series phones. The Feature is still implemented in CUCM 11.5, but is there any information when and on what phone...
Hi, I need to load an intermediate phone firware version for 7911 phones on CUCM ver 11. My problem is that the advice I have seen is to load cop file 8.5.2 before using the original device default again; however, this version is not recognised on C...
I have got an cisco 7942G through my work for home use. the support contract expired sometime in 2013. I am trying to reset factory default and it stuck in the "UPGRADING" screen and nothing happens after that. Any help to resolve this is greatly app...
Hi, We are currently running CUCM version 11 and we cannot generate the CDR Report. This is a newly deployed cluster. We have one pub and one sub. As per checking the Cisco CAR DB service it is not running, I tried starting it thru the CLI but it st...
Hi team, Yesterday I face the issue with 2 of our Call center 7841 IP phones that showing "Network Unavailable" on the screen.When I check in setting, I am able to see the IP address but for active and standby server we are observing none.I tried fa...
