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Why it fails so much upgrading phones 69xx 8.6.1

Hi All,

I have some phones with the version of firmware 9.0.2.0,

I try to upgrade to 9.1.1.0, but I always do that and I get these error, and the device is locked for a long time for "unregistered"

[21:15:36, 10/03/2012] CMM: cmmp_proc_modify_pcm_term, set_ipp_side_tone fail

[21:15:36, 10/03/2012] CMM: cmmp_proc_modify_pcm_term, set_ipp_side_tone fail

[21:15:33, 10/03/2012] upgrade SCCP69xx.9-1-1-0.zz.sgn fail (ffs_fwrite_2 fail)

[21:13:06, 10/03/2012] upgrade SCCP69xx.9-1-1-0.zz.sgn from 10.2.50.5

[21:13:01, 10/03/2012] SEPc84c759c8323 Get ip from DHCP server : 10.252.180.194

[21:12:44, 10/03/2012] CMM: cmmp_load_dsp(0x00000001) TCID 1, dspman_alloc_half_channel FA
ILED

[21:12:44, 10/03/2012] CCU: 1, ccup_proc_alloc_assign, DSP allocation failed, status = -4


[21:12:44, 10/03/2012] DSPA: tcid 1, dsp=65535, image id=-1, ALLOCATION FAILURE!, error 15
, Reason: Image does not support VQMON Stat

[21:12:44, 10/03/2012] CMM: cmmp_load_dsp(0x00000000) TCID 0, dspman_alloc_half_channel FA
ILED

[21:12:44, 10/03/2012] CCU: 0, ccup_proc_alloc_assign, DSP allocation failed, status = -4


[21:12:44, 10/03/2012] DSPA: tcid 0, dsp=65535, image id=-1, ALLOCATION FAILURE!, error 15
, Reason: Image does not support VQMON Stat

[uptime:  0days,00:00:02] system boot up (9.0.2.0)

[21:12:28, 10/03/2012] trigger reboot from UPGRADE_LOADS (system up time : 46078602 ticks,
1 day 1 hour 35 minutes 57 seconds)

[21:12:28, 10/03/2012] upgrade SCCP69xx.9-1-1-0.zz.sgn fail (ffs_fwrite_2 fail)

[21:09:33, 10/03/2012] upgrade SCCP69xx.9-1-1-0.zz.sgn from 10.2.50.5

[21:09:33, 10/03/2012] upgrade DSP69xx.0-0-0-4.zz.sgn success

[21:09:17, 10/03/2012] upgrade DSP69xx.0-0-0-4.zz.sgn from 10.2.50.5

These phones get locked for about 40 minutes, and some of the DO upgrade, and some do not and return with firmware 9.0.2.0

Like this phone: (The status message of this phone was the above)

App Load ID
9.0.2.0
Boot Load ID
0.0.0.14
Hardware Revision
5
Serial Number
PXN14245QAP
Model Number
CP-6921
Message Waiting
No
UDI
Phone

Cisco IP Phone CP-6921

CP-6921

PXN14245QAP

74-6516-02 D0Rev= V02
Time
21:25
Time Zone
Mexico Standard/Daylight Time
Date
10/03/12

And now is registered.

This is what I have in the Device Defaults.

(on a different device pool)

also, y' my phone take the 9.1.1.0 firmware if I told to the call manager not to do so on that device pool (lag) and just "Qrocampus" take changes. :S

reggards.

There are the file names I have on my TFTP server (and subscribers also), for that model.

BOOT69xx.0-0-0-14.zz
DSP69xx.0-0-0-3.zz
DSP69xx.0-0-0-4.zz.sgn
SCCP69xx.8-5-3-0.zz
SCCP69xx.8-5-4-0.zz
SCCP69xx.9-0-2-0.loads
SCCP69xx.9-0-2-0.zz.sgn
SCCP69xx.9-1-1-0.zz.sgn
SCCP69xx.9-2-1-0.zz.sgn
SCCP69xx.9-3-1-3.zz.sgn
SIP69xx.9-1-1-3-sr.zz.sgn
BOOT69xx.0-0-0-14.zz.sgn
DSP69xx.0-0-0-11-124120.zz.sgn
DSP69xx.0-0-0-3.zz.sgn
DSP69xx.0-0-0-8.zz.sgn
SCCP69xx.8-5-3-0.loads
SCCP69xx.8-5-4-0.loads
SCCP69xx.9-0-2-0-uns.loads
SCCP69xx.9-0-2-0.zz
SCCP69xx.9-1-1-0.loads
SCCP69xx.9-2-1-0.loads
SCCP69xx.9-3-1-3.loads
SIP69xx.9-1-1-3-sr.loads

Please, helpme, what em I doing wrong?

2 REPLIES 2
Highlighted

Well, This scenario was solved this way.

The problem as that many phomes had differents levels of firmware's versions, and the leased lines T1 has too low bandwidh for the burst of UDP pakets the phones need to download.

So:

1.- On every server cluster we installed all the versiones of firmware SCCP from 8.5.1 to 9.2.1.

2.- By bulk administration on the "phone load name" parameter, we upgrated those who had the oldest firmware to "normalize them all".

3.- We did this on the late night so our leased lines could handle all the TFTP request from the phones.

4.- We did this per brach office... one by one.

5.- That's it!

5 Stars for me

Reggards.

Highlighted

Hi Juan,

Thanks for posting back with your results. +5 for doing

this to help others in the community

Cheers!

Rob

"And if I should fall behind
Wait for me" - Springsteen