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X-Lite 4.8.4 and CME

Jamal Ahmed
Level 1
Level 1

Hello All,

 

I will be grateful if someone can help. I am trying to get X-Lite (version 4.8.4) working with our CME. The phone successfully registers with the CME and I can make the calls out from the phone. But when I try to make a call to the phone I get an engaged tone and on the calling phone I get the message "Unknown Number" 

 

Config:
  Mac address is 7C05.0726.204B
  Number list 1 : DN 15
  Proxy Ip address is 0.0.0.0
  Current Phone load version is X-Lite release 4.8.4 stamp 76589
  DTMF Relay is enabled, sip-notify
  Call Waiting is enabled
  DnD is disabled
  Video is disabled
  Camera is disabled
  Busy trigger per button value is 0
  keep-conference is enabled
  registration expires timer max is 3600 and min is 60
  username 270 password 270
  Lpcor Type is none

  Transport type is udp
  service-control mechanism is not supported
  registration Call ID is 76589YzQwZjUwNWQ4N2U0YTgzZWU4ZDA2MTdlMjM0ZDNmMDQ
  Registration method: per line
  Privacy feature is not configured.
  Privacy button is disabled
  active primary line is: 270

  contact IP address: 192.168.1.188 port 5060


Dialpeers created:

Dial-peers for Pool 15:

dial-peer voice 40001 voip
 destination-pattern 270
 session target ipv4:192.168.1.188:5060
 session protocol sipv2
 dtmf-relay sip-notify
 codec  g711ulaw bytes 160
  after-hours-exempt   FALSE

Statistics:
  Active registrations  : 3

  Total SIP phones registered: 4
  Total Registration Statistics
    Registration requests  : 8
    Registration success   : 8
    Registration failed    : 0
    unRegister requests    : 5
    unRegister success     : 5
    unRegister failed      : 0
    Attempts to register
           after last unregister : 0
    Last register request time   : 10:30:11.800 BST Wed Jun 10 2015
    Last unregister request time : 10:30:11.776 BST Wed Jun 10 2015
    Register success time        : 10:30:11.800 BST Wed Jun 10 2015
    Unregister success time      : 10:30:11.778 BST Wed Jun 10 2015

 

From the above output it seems that phone should be listening at port 5060 (session target ipv4:192.168.1.188:5060)  But if I look at the PC where the softphone is running it is no listening at  port 5060

C:\windows\system32>netstat -ano | findstr 6924 (process id of X-lite)
  TCP    0.0.0.0:51453          0.0.0.0:0              LISTENING       6924
  TCP    127.0.0.1:9002         0.0.0.0:0              LISTENING       6924
  UDP    0.0.0.0:64923          *:*                                    6924
  UDP    127.0.0.1:57121        *:*                                    6924
  UDP    127.0.0.1:57122        *:*                                    6924
  UDP    127.0.0.1:64921        *:*                                    6924
  UDP    127.0.0.1:64922        *:*                                    6924
  UDP    127.0.0.1:64924        *:*                                    6924
  UDP    127.0.0.1:64925        *:*                                    6924

 

I have also looked at the Wireshark traces and it seems when the CME is trying to make a connection it is getting port unreachable. I have diabled Windows Firewall and there is no other firewall running on the machine.

 

1 0.000000000 192.168.1.31 192.168.1.188 SIP/SDP 1198 Request: INVITE sip:270@192.168.1.188:5060 | 
2 0.000100000 192.168.1.188 192.168.1.31 ICMP 590 Destination unreachable (Port unreachable)

 

 

 

4 Replies 4

Hi Jamal.

You don't need to create a diapeer for sip phones but you should create a voice register DN to associate to a voice register pool.

 

Please post the output of a show voice register pool all brief 

Can you also post your CME config?

 

Thanks

 

Regards

Carlo

 

 

Please rate all helpful posts "The more you help the more you learn"

Thanks Carlo,

 

I didn't create the dial-peer. It was created automatically by the CME. I created the following configuration.

voice register pool  15
 id mac 7C05.0726.204B
 number 1 dn 15
 dtmf-relay sip-notify
 username 270 password xxxx
 codec g711ulaw

 
 voice register dn  15
 number 270
 name xxxx
 label xxxx

 

 

It have looked into it further and it seems to be a issue with X-lite phone as the listening port on the client (softphonw machine) shouldn't be 5060. I tried lot of options within X-lite but wasn't able to change that.

Tried a different phone (Zoiper) and it seemed to have correctly and used the correct port (session target ipv4:192.168.1.188:xxxx). 

Seems there is a bug in the latest version of X-Lite.

 

I cannot paste the complete config can you please let me know which part of config will help

Hi Jamal.

Please post the output of following commands

show run | s voice service voip

show run | s voice register

show voice register pool all brie

 

Thanks

 

Regards

 

Carlo

Please rate all helpful posts "The more you help the more you learn"

OK I have just confirmed that it is certainly the issue with the current version of X-Lite. I installed the version 3 and it worked fine. 

 

Thanks for the help. I will try to get back to the company and see if they know this. I am not expecting any miracles as it is a free software.

 

Thanks

Jamal