07-09-2014 11:25 PM - edited 03-16-2019 11:21 PM
Hello Friends,
We have cisco 7840 and 7821 models we frequently get XML error issue.
Is there any bug?? with only this particular model?
Or in ? CUCM 9.1.2?
We have cisco call manager 9.1.2
We are on latest firmware
We have extension mobility configured
When we get this issue we ask users to unplug the cable and plug it back that fixes the problem but we need a permanent solution for this.
And when we get this XML error we also cant open corporate directory even login logout don't work
Please help !!!!
07-10-2014 02:01 AM
Hi Ajith,
I did not find any specific bugs for such behavior. Can you capture the console logs from one such phone when the issue is reported before unplugging and replugging the phone. The corresponding extension mobility traces from cucm will also provide details of what the issue could be.
HTH
Manish
07-10-2014 11:04 PM
Dear Manish,
Good morning..!!
We have already opened TAC case a month ago but still no proper fix... if you have access to TAC tcketing tool propbabley i can share the TAC case number we have all logs case troubleshooting everything there...
This issue will happen suddenly on any random phone. 2 to 3 times in a week in any of the office location.
ajith..
07-10-2014 11:22 PM
Hi Ajith,
My suggestion would be to get the TAC case reopened if the issue is not resolved yet. The existing engineer can involve his escalation team if he is unable to diagnose the problem with the logs that he has collected.
HTH
Manish
08-27-2014 01:14 AM
Dear Ajith,
Were you able to resolve this issue, please update us, I am having the same issue.
Best regards,
08-27-2014 02:53 AM
Hi,
No !!!!! still working with TAC and BU team on this :( :( they have given few solutions firmware etc but still no go it happens atleast 2 times in a wek.. :( I guess this phone has lot of issues.
Did you get any solution? or did you people manage to fix this?
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide