Call Manager Upgrade Issues

[jrlarkin87]

I am currently using AXL to add phones to Cisco's Unified Call Manager. We've recently upgraded from version 9 of the call manager to version 10.5.  I can still successfully add and remove new devices using AXL. However, if I attempt to remove a device that previously existed, using AXL, I get a item does not exist error. If I attempt to remove the device from the call manager directly it works fine.  I tried updating AXL with the latest and greatest but I am getting the same results. Does anyone have an idea of what might be going on?

[jocreed]

it sounds like maybe since your migration from 9 to 10.5 their might be a replication problem and you have a corrupted entry in your call manager database.

[smupadhy]

Hi John,

What AXL API version are you using with CUCM 10.5? Can you post a sample request and response with the detailed error message? If you can attach sanitized AXL log, that will help as well.

Thanks,

[jocreed]

That is a good point made by Smita.  This could be a problem with AXL version you are using with the new call manager.

[jocreed]

John,

were you able to check to see which version of AXL you were using?

Thank you,

Jock

[jrlarkin87]

Hey Everyone,

I apologize for my failure to respond to this discussion. Things go busy and it kept falling to the back of my mind. At this point we are pretty sure its a licensing issue and are working through the issue with Cisco. On a side note I tested with both versions of the AXL the old and the new. Thanks for willingness to help. Again sorry for the prolonged silence it was incredibly rude on my part.

[jocreed]

No worries, thank you for getting back with us.