Management

Does Media Sense allow supervisors to filter recordings so they can only hear their own agent's recordings?Is it possible for administrators to restrict recordings so that only the supervisors of the teams can hear their own teams messages. i have a ...

Hello,I have only seen MediaSense in the lab environement from cisco dcloud and I saw that , in Search and Play page , I get the field with sessionID . My question is where does that ID come from ? how is it formed ? does it mean anything or it's jus...

Hello,In our analytics product, we use the CUCM XML API function CDRonDemandService.get_file to extract CDR and CMR records. This functions normally in most of our commercial deployments. However, we have encountered two CUCM deployments in which the...

Thought I would throw this out here to see if what I found was "working as planned" or a bug.When working with the AXL call [AXL 10.5], the updateDeviceProfile has 2 optional ways of sending in a list of lines.  One way is to use the <line> tag and s...

I am using the following directSQL to find out if Extension Mobility Profile is logged in or not. I need to do this check for multiple profiles periodically and sometimes it is more frequently. Seeing it could have negative impact on the AXL service ...

Good Evening Fellows, The below code run smoothly on the CUCM 9.0 test lab (isolated environment with no internet connection) which grabs user details and populate then in an array lists.an error message appears after upgrading the CUCM version to 10...

Hi All,I am trying to use AXL on CUCM 10.5 to fetch data about a routePattern using getRoutePattern. Most properties are returned except complex ones like destination and routePartitionName.Request Xml:<soapenv:Envelope xmlns:soapenv="http://schemas....

Is it possible to add multiple tags with the addSessionTag call from managementService ????  If so, how??

HiSeems I found another issue - if I do a getUser for a given user and specify the return tags to only include userid, primaryExtension, imAndPresenceEnable and userIdentity, it works out as expected:Request:<soapenv:Envelope xmlns:soapenv="http://sc...

HiMy unit testing discovered that I'm having discrepancies between the values I'm sending in my addPhone and subsequent response to getPhone. The following 4 tags are affectedconsecutiveRingSetting (on line)joinAcrossLinessingleButtonBargemissedCallL...

HiI want to do a list request on users that just returns userId and primary extension (if there's one). My requests do work, however, they all only contain the userid even though several users have primary extensions defined.I'm adding <primaryExtens...

HiIs there any reason the following does not work<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ns="http://www.cisco.com/AXL/API/10.5">  <soapenv:Header/>  <soapenv:Body>  <ns:updatePhone sequence="1">  <uuid>{54C9B...