Hello, I use mediasense platform 11.5. When a agent is called in the finesse desktop , I can see the info of agent, like agentID, agentDisplay from active call of the cisco mediasense platform.
But when the same agent is called from our own finesse API 11.5, I can't get the info of agent from active call in the cisco mediasense platform.
Some body can help me? Thanks very much.
