Not aware of any way to independently or directly control the BLF lamps, unfortunately.
The lamps can be configured to automatically update based on shared-line call activity (shared line) or phone presence activity (BLF). It would theoretically be possible to have an application instantiate some dummy lines (via TAPI/JTAPI and CTI ports) and start/stop 'fake' calls to cause the lamps to light. It might also be possible to configure a BLF lamp for a dummy line, and use the IM&P Presence Web Service API to force a 'fake' phone presence status update for the line (not so sure about this one.)
If someone can discern the actual approach taken by the referenced app, we may be able to speculate more accurately...
Team, Here's an overview of Webex Teams Developer resources.Do you have a nice use-case, app, sample code, etc? Please comment and I will add it!
Webex Developer PortalDeveloper blog Developer suppor...
Did a little birdie tell you that there is a UI refresh of the Finesse desktop in 12.0? Are you worried that the custom gadget(s) that you spent so many hours building will no longer work? Did you hear that there will be agent to agent chat in this releas...
Reqested to display a CUIC report in Finesse Agent Desktop
User wanted stats from a report they had created in CUIC to be displayed as a new tab in Finesse Agent Desktop.
Attached is a solution I got to work us...
I am working on a Webex Teams Bot. It was quite complicated to find all the necessary information to have a running webhook in python. Therefore, I am sharing a simple way to do it here.
It is necessary to have
I wanted to test the custom logging functionality.
There's an easy Library to use.
I made a sample class that matches the Activity Log for Element entry events.