Error Trying to get device status via RisPort SOAP Service (Cucm 8.5 and 10.5)

Adan Zuniga · ‎03-08-2017

All,

I feel that I am really close, but I am not able to retrieve a phone's status via the selectCmDevice Operation of the RisPort SOAP Service.

Here is my perl Code:

#!/usr/bin/perl

my $cucm_ip = "10.74.13.228";

my $user_axl = "user";

my $password_axl = "password";

my $dev ="SEPE8BA70FB8CB5";

###############################################################################################

$ENV{PERL_LWP_SSL_VERIFY_HOSTNAME} = 0;

use SOAP::Lite;

BEGIN

{

sub SOAP::Transport::HTTP::Client::get_basic_credentials

    {

     return

      ($user_axl => $password_axl)

          }

         }

          my $CUCM = SOAP::Lite

             ->uri("http://schemas.cisco.com/ast/soap/action/#RisPort#selectCmDevice") #->uri("http://schemas.cisco.com/ast/soap/")

           ->proxy("https://$cucm_ip:8443/realtimeservice/services/RisPort"); ###Maybe ?wsdl");

           #->proxy("loopback://");

            $CUCM->outputxml(1);

            $CUCM->readable(1);

            #$CUCM->envprefix('soapenv');

            #$CUCM->ns($uri,'soap');

            $CUCM->autotype(0);

print "The Device $dev\n\n\n";

#####i#############################################################################################

my %select =(

   "MaxReturnedDevices" => 200,

   "DeviceClass"        => "Any",

   "Model"              => 255,

   "Status"             => 'Any',

   "NodeName"           => '',

   "SelectBy"           => 'Name',

   "SelectItems"        => "<item><Item>$dev</Item></item>",

   "Protocol"           => 'Any',

   "DownloadStatus"     => 'Any' );

#################################################################

my $state = SOAP::Data->name('StateInfo','');

my $data = SOAP::Data->name('CmSelectionCriteria' , => \%select);

my $elem = SOAP::Data->type('data' => $data);

my $response = $CUCM->selectCmDevice($state,$elem);

##my $status=$response->valueof('//return/row/Status');

##print "status is : $status\n\n";

open OUT,'>','soap.xml' or die "$!";

print OUT $response;

close OUT;

The error I receive is as follows:

<?xml version="1.0" encoding="utf-8"?><soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"><soapenv:Body><soapenv:Fault><faultcode>soapenv:Server.userException</faultcode><faultstring>org.xml.sax.SAXException: Invalid element in com.cisco.ccm.serviceability.soap.risport.CmSelectionCriteria - DeviceClass</faultstring><detail><ns1:stackTrace xmlns:ns1="http://xml.apache.org/axis/">org.xml.sax.SAXException: Invalid element in com.cisco.ccm.serviceability.soap.risport.CmSelectionCriteria - DeviceClass
        at org.apache.axis.encoding.ser.BeanDeserializer.onStartChild(BeanDeserializer.java:258)
        at org.apache.axis.encoding.DeserializationContext.startElement(DeserializationContext.java:1035)
        at org.apache.axis.message.SAX2EventRecorder.replay(SAX2EventRecorder.java:165)
        at org.apache.axis.message.MessageElement.publishToHandler(MessageElement.java:1141)
        at org.apache.axis.message.RPCElement.deserialize(RPCElement.java:236)
        at org.apache.axis.message.RPCElement.getParams(RPCElement.java:384)
        at org.apache.axis.providers.java.RPCProvider.processMessage(RPCProvider.java:81)
        at org.apache.axis.providers.java.JavaProvider.invoke(JavaProvider.java:323)
        at org.apache.axis.strategies.InvocationStrategy.visit(InvocationStrategy.java:32)
        at org.apache.axis.SimpleChain.doVisiting(SimpleChain.java:118)
        at org.apache.axis.SimpleChain.invoke(SimpleChain.java:83)
        at org.apache.axis.handlers.soap.SOAPService.invoke(SOAPService.java:454)
        at org.apache.axis.server.AxisServer.invoke(AxisServer.java:281)
        at org.apache.axis.transport.http.AxisServlet.doPost(AxisServlet.java:699)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:637)
        at org.apache.axis.transport.http.AxisServletBase.service(AxisServletBase.java:327)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
        at sun.reflect.GeneratedMethodAccessor195.invoke(Unknown Source)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
        at java.lang.reflect.Method.invoke(Method.java:597)
        at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:269)
        at java.security.AccessController.doPrivileged(Native Method)
        at javax.security.auth.Subject.doAsPrivileged(Subject.java:517)
        at org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:301)
        at org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:162)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:283)
        at org.apache.catalina.core.ApplicationFilterChain.access$000(ApplicationFilterChain.java:56)
        at org.apache.catalina.core.ApplicationFilterChain$1.run(ApplicationFilterChain.java:189)
        at java.security.AccessController.doPrivileged(Native Method)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:185)
        at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)
        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)
        at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:563)
        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)
        at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:555)
        at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:394)
        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)
        at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:298)
        at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:857)
        at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:588)
        at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489)
        at java.lang.Thread.run(Thread.java:662)
</ns1:stackTrace><ns2:hostname xmlns:ns2="http://xml.apache.org/axis/">rudua-cucmp001</ns2:hostname></detail></soapenv:Fault></soapenv:Body></soapenv:Envelope>

Something tells me that the error may be around the <SelectItems> tag because I am not sure that the child structure is adequate. I am also unsure that the URI, and proxy were constructed properly, lastly, I know that a sequence # is needed, I am unsure of how to include that as part of the request.

npetrele · ‎03-09-2017

Hi Adan,

I'm not familiar with Perl's SOAP services and libraries. Can you post the actual XML you're trying to send as a request?

One thing you can do is download SoapUI (https://www.soapui.org/) and try your request that way. Once you know your XML request works, then you only have to figure out how to make Perl do it.

Adan Zuniga · ‎03-09-2017

@Nicholas Petreley

Thanks for your response! Here is my envelope. As constructed by SOAP::Lite. I'll check your software recommendation.

<?xml version="1.0" encoding="UTF-8"?>

<soap:Envelope

soap:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/"

xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/"

xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/"

xmlns:xsd="http://www.w3.org/2001/XMLSchema"

xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">

<soap:Body>

<item>

</item>

</SelectItems>

</CmSelectionCriteria>

</selectCmDevice>

</soap:Body>

</soap:Envelope>

dstaudt · ‎03-14-2017

The below request works on my 10.5 system. Note the change in the xmlns for ast/soap, and the re-ordering of the selection criteria elements:

<soap:Envelope
    soap:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/"
    xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/"
    xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/"
    xmlns:xsd="http://www.w3.org/2001/XMLSchema"
    xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
    xmlns:ns1="http://schemas.cisco.com/ast/soap">
  <soap:Body>
    <ns1:selectCmDevice>
      <ns1:StateInfo/>
      <ns1:CmSelectionCriteria>
        <ns1:MaxReturnedDevices>200</ns1:MaxReturnedDevices>
        <ns1:DeviceClass>Any</ns1:DeviceClass>
        <ns1:Model>255</ns1:Model>
        <ns1:Status>Any</ns1:Status>
        <ns1:NodeName />
        <ns1:SelectBy>Name</ns1:SelectBy>
        <ns1:SelectItems>
          <ns1:item>
            <ns1:Item>SEPE8BA70FB8CB5</ns1:Item>
          </ns1:item>
        </ns1:SelectItems>
        <ns1:Protocol>Any</ns1:Protocol>
        <ns1:DownloadStatus>Any</ns1:DownloadStatus>
      </ns1:CmSelectionCriteria>
    </ns1:selectCmDevice>
  </soap:Body>
</soap:Envelope>

Adan Zuniga · ‎03-17-2017

Thank you dstaudt,

I am still struggling to get this going. Can you please clarify a few things for me? What should my URI be? Do I need to include a session ID in my message? If so, where? I am just trying to pull one device at a time. All I want is the device status.

Regards,

Adan Zuniga | Associate Network/VoIP Engineer | IT Infrastructure

Rush University Medical Center | Triangle Office Building

T: 312.942.0078 | E: Adan_Zuniga@rush.edu<mailto:adan_zuniga@rush.edu>

dstaudt · ‎03-22-2017

The request should be POSTed to https://<server>:8443/realtimeservice2/services/RISService70

No session ID is needed for RisPort - authentication is handled via HTTP Basic auth. The request should look much like my example above.