02-20-2015 03:48 PM
Is it possible to add multiple tags with the addSessionTag call from managementService ???? If so, how??
02-21-2015 12:52 PM
Alex,
The MediaSense REST API allows the calling applications to add tags to recording sessions. The particular API call is -
addSessionTag.
You can see more information about this here - http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/mediasense/105/Developer_Guide/CUMS_BK_M01A0434_00_ms-dev-guide/CUMS_BK_M01A0434_00_ms-dev-guide_chapter_0100.html
I am not sure what you mean as a managementService, so cannot clearly answer your question. Can you elaborate ?
Thanks,
Anil Verma
Cisco MediaSense Product Manager
anilve@cisco.com<mailto:anilve@cisco.com>
Phone: +1 206 256 3081
Mobile: +1 253 670 3156
Twitter: @anilve
02-21-2015 01:18 PM
Hi Anil,
The example only show that you can add a single tag per request to the API, so my question is that whether there's any way to add multiple tags with just one single request.
thanks,
Alex
02-22-2015 09:30 PM
Forwarding the answer from the technical teams -
The addSessionTag API takes a sessionId and a single tagName. Client may however issue multiple addSessionTag requests on the same sessionId and different tagNames. They will all be saved.
Thanks,
Anil Verma
Cisco MediaSense Product Manager
anilve@cisco.com<mailto:anilve@cisco.com>
Phone: +1 206 256 3081
Mobile: +1 253 670 3156
Twitter: @anilve
02-26-2015 11:08 AM
Thank you.
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