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Set DndIncomingCallAlert on phone does not work

ManuelDev
Level 1
Level 1

We've been trying to set the dndIncomingCallAlert field on a jabber phone via addPhone and updatePhone:

Request

<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Body>
    <ns:updatePhone xmlns:ns="http://www.cisco.com/AXL/API/11.5">
      <name>DummyPhone</name>
      <dndIncomingCallAlert>Disable</dndIncomingCallAlert>
    </ns:updatePhone>
  </soap:Body>
</soap:Envelope> 

Response

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/">
  <soapenv:Body>
    <ns:updatePhoneResponse xmlns:ns="http://www.cisco.com/AXL/API/11.5">
      <return>{GUID}</return>
    </ns:updatePhoneResponse>
  </soapenv:Body>
</soapenv:Envelope> 

Our request doesn't affect this field:

dndIncomingCallAlert.png

The getPhone operation doesn't return the field either:

Request

<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
  <soap:Body>
    <ns:getPhone xmlns:ns="http://www.cisco.com/AXL/API/11.5">
      <name>DummyPhone</name>
      <returnedTags>
        <name />
        <dndIncomingCallAlert />
      </returnedTags>
    </ns:getPhone>
  </soap:Body>
</soap:Envelope>

Response

 

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/">
  <soapenv:Body>
    <ns:getPhoneResponse xmlns:ns="http://www.cisco.com/AXL/API/11.5">
      <return>
        <phone ctiid="1" uuid="{GUID}">
          <name>DummyPhone</name>
        </phone>
      </return>
    </ns:getPhoneResponse>
  </soapenv:Body>
</soapenv:Envelope> 

What are we missing here?

1 Accepted Solution

Accepted Solutions

ManuelDev
Level 1
Level 1

We've solved our problem. You have to use the following XML element for the DND Incoming Call Alert option:

  • dndRingSetting

View solution in original post

1 Reply 1

ManuelDev
Level 1
Level 1

We've solved our problem. You have to use the following XML element for the DND Incoming Call Alert option:

  • dndRingSetting