Using CUCM API to add phone with more then 2 lines

[terry duffy]

I can successfully add a new phone with one or two lines.

It seems to ignore lines 3-5.

Is there a something special needed for adding more then 2 lines?

I'm including the sample XML as a txt file, this was successful in adding the first two lines, but lines 3-5 were not added.

Any assistance would be great!

[npetrele]

Did you create all 5 lines, first?  You can't use addPhone to create new lines. 

[terry duffy]

Thanks for your reply, I just now double checked to make sure the lines have actually had been created with the partitions in the xml.

So unfortunately, that is not the issue.

[BjoernMartin · Accepted solution]

Good Morning! Please check your phone button template ( Standard 8841 SIP ).
By default, the template Standard 8841 SIP only provides two lines. 

The API Call addPhone with five lines works successfully for me

[terry duffy]

Thanks, this is it!

I still have an issue though; I have created a new template with 5 lines and replaced my template line with the new name:

<phoneTemplateName>8841_Phonecopy_SIP</phoneTemplateName>, but it still applies the standard 8841 template with only 2 lines instead of the new one.

If I go to the phone with only two lines showing, and simply manually change the Phone Button Template to the one I created, all 5 lines instantly populate on the phone!

Any idea why it is ignoring edited line with the new template that works when manually selected?

[dstaudt]

Odd...with the theory that the issue is due to the order of operations that happen behind the scenes of the monolithic <addPhone> request, might be worth breaking this into two requests: 1) <addPhone> specifying the new 5 line template 2) <updatePhone> adding the needed 5 lines.
Even if that happens to work, it's perhaps arguable that the original <addPhone> specifying the template and lines at the same time _should_ work, and a defect could be opened...

[terry duffy]

I have confirmed sending it as an updatephone works.

It doesn't work in the addphone string, I know it processes the line, since I can misspell it and it gives an error saying it can't find it.