Cisco ISE 1.2 keyboard number pad not working in CLI

[Nicholas Poole]

I cant get a keyboard number pad to work in ISE 1.2 when accesing via the SSH CLI.  NumLock makes no difference and changing settings in my Putty session doesnt make any difference either.

Anyone got any ideas?

[Saurav Lodh]

Can you try accessing  another device consoles just to confirm your terminal application is working fine and also the keyboard. You can also try rebooting ISE and re access its CLI.

[Nicholas Poole]

Connection to a Cisco router CLI or even a Cisco ISE 1.1 CLI works fine from the same Putty client on the same machine.  ISE 1.2 has been rebooted several times and it is no different.

[Tarik Admani]

Have you tried to ssh into the router and then ssh into the ISE node? Are you running this on a vm or is this an appliance, by any chance is this the UCS appliance, try accessing the console port through CIMC if possible.

Thanks,

Tarik Admani
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[Nicholas Poole]

Hi Tarik.  Logged into 3750 and then onto ISE, no difference, screen flashes when i press a key on the number keypad.

This last test was on my lab VM, but I experience this on customers appliances too.

[bhum11]

Having this same issue on ISE 2.3.0.298..... Both CRT and Putty.  Multiple users.

[kvenkata1 · Accepted solution]

Please work with TAC & resolve the issue.

- Krish