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Cisco ISE Receiving "24473 The user's password has expired"

Sam Tan
Level 1
Level 1

Hi Experts,

 

I am having an unusual problem with our customer's ISE.

 

Two days ago, some of the users authenticating via wireless network and is receiving a password expired error.

On the ISE logs, I can see the following:

"24473 - The user's password has expired; setting the IdentityAccessRestricted flag to true"

This only happens to a handful of users at the moment, and on the AD itself, the customer verified that the user password is not expired.

We have tried changing the domain, resetting password and having ISE to push a new certificate to the affected users but this is still not working.

 

Any ideas?

Please review the attachment for your perusal.


 Thanks,

ST

4 Replies 4