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Google Pixel2 / Android 9.0 / Fails dual-SSID BYOD

jasonm002
Beginner
Beginner

Is anyone else able to try a Google Pixel2 phone running Android 9.0 with dual-SSID BYOD? Have a TAC case open but would be interesting to see if anyone else is having the same issue. The error is that the phone is unable to download the profile from ISE. Any other Android phone I try is fine, such as a LG Nexus 5X running 8.0, or a Samsung Galaxy S6 on 7.0, or even an old LG tablet running 4.4. The process also worked on a Pixel 2 running 8.1 in the past, it seems 9.0 broke it.

 

In the SPW.log from the Pixel 2 phone running 9.0 we see the following messages of interest, but I did not paste the entire log:

 

2018.08.17 10:02:53 INFO:Discovered ise server = <server FQDN>
2018.08.17 10:02:53 INFO:Discovered client mac = 02-00-00-00-00-00
2018.08.17 10:02:53 INFO:askPermissionForDownload - request permission from user to download the profile from the discovered ISE host

...

<td>
ISE is not able to apply an access policy to your log-in session at this time. Please close this browser, wait approximately one minute, and try to connect again. If you are still not able to log in, please contact your network administrator.
</td>

 

35 Replies 35

Please escalate through tac we don’t have resources to troubleshoot here

How get get help from community under resources for http://cs.co/ise-help list our initiative

HI,

The issue is already escalated to TAC and unfortunately TAC is unable to revert with a fixed timeline and has parked this issue for BU to resolve and they cannot commit any ETA. Can you help get this issue escalated internally to get a ETA from BU.

What is your Escalation case with them? How about your SR. Just not much we can do from site if you haven't escalated through them


@hslai wrote:

BYOD on Android 9.0 tested by our teams to work with ISE 2.2+. Our doc team will revise the compatibility guide. If possible, please provide the case number.


CSCvm10640 . Same case as per description here and the case is still open and TAC still says that BU is working on and does not have a ETA. The work around provided is downgrade to 8 . We cant have customer especially the BYODs to downgrade to 8 . 

Please help with the required documentation and fix or a possible workaround. @hslai @Jason Kunst 

ISE :Version 2.2.0.470(Patch 5)

NSA:Version 2.2.0.55 at Google Play on Mar-25,2019

 


@hslai wrote:

BYOD on Android 9.0 tested by our teams to work with ISE 2.2+. Our doc team will revise the compatibility guide. If possible, please provide the case number.


 

they are looking into it, the more cases attached will also help, if you are having problems and no case then please open one.

Hi,
Here it is:SR686701293
Regards
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