07-27-2017 11:36 AM
How do I collect a support bundle for ISE?
Solved! Go to Solution.
07-27-2017 11:38 AM
http://www.cisco.com/c/en/us/td/docs/security/ise/2-0/admin_guide/b_ise_admin_guide_20/b_ise_admin_guide_20_chapter_011000.html#ID1054
07-27-2017 11:38 AM
http://www.cisco.com/c/en/us/td/docs/security/ise/2-0/admin_guide/b_ise_admin_guide_20/b_ise_admin_guide_20_chapter_011000.html#ID1054
07-27-2017 11:44 AM
Thanks
07-27-2017 11:49 AM
How do you select Tech top and Tech iotop for the support bundle?
07-27-2017 12:44 PM
Not something i see in the available information in the link I sent. however show tech is included in the support bundle i believe.
If you're debugging issue have you tried working with the TAC as well?
02-25-2021 11:30 AM
Is it possible to collect support bundle from the CLI of ISE? At this point, I have no access to ISE's GUI. Only CLI. Please advise. Thanks in advance.
02-25-2021 11:37 AM
Yes, from the CLI of any ISE node you can use the command "backup-logs <backup-name> repository <repository-name> public-key". This will generate a support bundle that TAC can open.
If you wish to generate a support bundle that you can decrypt locally, use the keyword "encryption-key plain <your-key>" instead of "public-key".
System logs are also available for viewing through the show logging CLI function.
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