How do I collect a support bundle for ISE

[jmclatchie57]

How do I collect a support bundle for ISE?

[Jason Kunst · Accepted solution]

http://www.cisco.com/c/en/us/td/docs/security/ise/2-0/admin_guide/b_ise_admin_guide_20/b_ise_admin_guide_20_chapter_011000.html#ID1054

[jmclatchie57]

Thanks

[jmclatchie57]

How do you select Tech top and Tech iotop for the support bundle?

[Jason Kunst]

Not something i see in the available information in the link I sent. however show tech is included in the support bundle i believe.

If you're debugging issue have you tried working with the TAC as well?

[Valter Da Costa]

Is it possible to collect support bundle from the CLI of ISE? At this point, I have no access to ISE's GUI. Only CLI. Please advise. Thanks in advance. 

[Damien Miller]

Yes, from the CLI of any ISE node you can use the command "backup-logs <backup-name> repository <repository-name> public-key". This will generate a support bundle that TAC can open. 

If you wish to generate a support bundle that you can decrypt locally, use the keyword "encryption-key plain <your-key>" instead of "public-key". 

System logs are also available for viewing through the show logging CLI function.