i cant log in to ISE GUI , i m getting access denied

[Ibrahim Jamil]

Hello Guys

Pls Find attachment , i cant log in to ISE GUI , i m getting access denied , we re-imaged again , still the same issue , the ISE OS is 2.1

thanks

[nspasov]

Have you tried issuing this command from CLI:

application reset-passwd ise admin (or the username that you are using)

[Marvin Rhoads]

In addition to what Neno said...

If you re-imaged (rebuilt the ISE appliance from ISO) you should not be seeing that error (assuming you followed the installation guide).

Be sure to not change the admin username when running the ISE cli setup. You can add other usernames later but must retain the admin username as well.

[Ibrahim Jamil]

Hello Guys

Thanks for Answering me

I did reset for password , still getting the same error

thanks

[Marvin Rhoads]

Are you getting the ISE login page at all or only that error message?

Please confirm you are using the username admin.

[Ibrahim Jamil]

Hello Mr Marvin

just the Login error , i am not able to get to ISE Login page

we only have admin account on the box , no other , i did reset from CLI , but same issue

thanks

Ibrahim

[Marvin Rhoads]

Ok. Since you’re not even getting the login GUI it has nothing to do with the user credentials. 

Can you you confirm that you are accessing the appliance or VM via interface Gig0? The admin GUI only responds on that interface and the error message you mentioned will appear if you try to access it via any other interface. 

[Ibrahim Jamil]

Hello Mr Marvin

thanks for Following UP sir

yes  , only gig 0 , bro , this issue happened after we changed its IP

thanks

Ibrahim

[Marvin Rhoads · Accepted solution]

Ok. Try this from the cli:

application reset-configuration ise 

Be be sure to answer “n” when it asks you

Retain existing ISE server certificates? (y/n)

[Ibrahim Jamil]

Hello Mr Marvin

I will test it tomorow , and let u know bro

thanks

[Ibrahim Jamil]

Good Morning Mr.Marvin

Millions thanks Bro , it Does Works ,

So it looks Cert issues somehow ,  even if we did re-image the Appliance

Again , thanks a lot for ur Follow UP , I will Mark this as Accepted Solution to get other benefits form it

thanks bro and have a great weekdays

Ibrahim

[Heather Hitchler]

SOOOOO Helpful. Thank you