11-03-2019 01:54 PM
Has anyone ever seen an issue with ISE 2.6 where when you go to the Radius Live Logs page, you get a popup box that is blank with just a continue button. After clicking the continue button, the Live Logs don't load any data. Just stays stuck on fetching data or no data found. If you change any of the filters or try to refresh, the blank popup comes up again. This is after an upgrade from 2.4 to 2.6. 2.6 Patch 2 was installed and the issue is still there.
Live Sessions has data and Reports show Radius Authentications. Seems like it is just an issue with Live Logs. Any ideas or previous experiences?
Solved! Go to Solution.
11-04-2019 08:16 AM
I don't see why the ISE messaging service would cause this. Try clearing your cache and using latest version of Firefox. otherwise please log ticket with TAC to get to the bottom of it
11-05-2019 02:06 PM
I did reboot both Admin/MnT appliances and it did not help.
I was able to get it working if I switched the "Primary MnT" role over to the same node as the "Primary Admin". Before, my Primary Admin was the Secondary MnT. Secondary Admin was the Primary MnT. Leaving both primary roles on the same node for now until we can resolve the issue with TAC.
11-03-2019 11:59 PM
- Have you tried this with different (but supported) browsers (e.g.) ?
M.
11-04-2019 11:57 AM
Yes, we have tried other browsers.
11-04-2019 06:58 AM
@Colby LeMaire wrote:Has anyone ever seen an issue with ISE 2.6 where when you go to the Radius Live Logs page, you get a popup box that is blank with just a continue button. After clicking the continue button, the Live Logs don't load any data. Just stays stuck on fetching data or no data found. If you change any of the filters or try to refresh, the blank popup comes up again. This is after an upgrade from 2.4 to 2.6. 2.6 Patch 2 was installed and the issue is still there.
Live Sessions has data and Reports show Radius Authentications. Seems like it is just an issue with Live Logs. Any ideas or previous experiences?
Yes, I've run into this issue last month. Did you try to "uncheck" the box "Use "ISE Messaging Service" for UDP Syslogs delivery to MnT" in ISE? It is under "Administration --> System ---> Settings ---> Logging.
This features was not available or disabled by default in ISE 2.4. It is is enabled by default in ISE 2.6.
11-04-2019 08:16 AM
I don't see why the ISE messaging service would cause this. Try clearing your cache and using latest version of Firefox. otherwise please log ticket with TAC to get to the bottom of it
11-05-2019 08:37 AM
Tried different browsers and cleared the cache. Didn't help. Right-clicking the blank popup and selecting "Inspect element", I was able to see that it appears to be an Internal Server Error (500). Working with TAC now. Was just hoping it was a simple fix.
11-05-2019 08:36 AM
Unchecking that box did not help. But thanks for the suggestion.
11-05-2019 10:29 AM
@Colby LeMaire wrote:Unchecking that box did not help. But thanks for the suggestion.
Did you also reboot the appliance? Mine didn't work until after I reboot the appliance.
11-05-2019 02:06 PM
I did reboot both Admin/MnT appliances and it did not help.
I was able to get it working if I switched the "Primary MnT" role over to the same node as the "Primary Admin". Before, my Primary Admin was the Secondary MnT. Secondary Admin was the Primary MnT. Leaving both primary roles on the same node for now until we can resolve the issue with TAC.
04-07-2020 06:49 AM
Did you get an answer from TAC on this? I had the same thing happen. Primary Admin/Secondary MnT and Secondary Admin/Primary MnT and I wasn't getting updates. Switched it so both Primary on the same node and it works.
04-07-2020 11:27 PM
We have bug CSCvt15893 for this issue .You can reach to out TAC ,they will share HP to fix the issue .otherwise they can run reset of Mnt DB will fix the issue ,they will loss the old data .
Thanks
VenkataKrishna
06-24-2020 07:46 AM
Great help...THANKS!!!!
We are running 2.7 and had exactly this issue!!
11-18-2019 09:50 AM
Just wanted to provide an update on this. Turned on debugging on ISE for cpm-mnt and cisco-mnt, recreated the issue where the Live Logs page doesn't load and we just get a blank popup box. Turned debugging off. Downloaded and reviewed the ISE-PSC log file from the Primary MnT. In that log, there was an Oracle error "ORA-00942: table or view does not exist". The solution was to reset the MNT database using "application configure ise" and selecting option 4. After that, the Radius Live Logs started working.
11-18-2019 09:53 AM - edited 11-18-2019 09:53 AM
I think we are seeing the same issue. We had lievelogs until we registered the second node, then I lost logs on my primary unit. I have a TAC open on it.
What is option 4? does this do a repair, or will it wipe out the unit? Just wondering.
11-18-2019 12:40 PM
Looks like my issue was a bug https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvp45528/?rfs=iqvred
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