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ISE: No more logs after having replaced PSN

Level 1
Level 1


Following the reset of the /opt partition which was full (100%) on MNT, we no longer have Splunk logs on 2 new PSN 3695

while the other 4 PSN(3595) continue to work correctly.

There are collection log Errors:

The ISE MNT collector process is unable to persist the audit logs generated from the Policy Service nodes.

The current version is: P5





5 Replies 5

Level 1
Level 1

I found this bug  CSCvv08466 which seems to correspond but it's already fixed in patch 3 



 - Probably a bug as these reports seem indicative , also take care with 2.7P5 because of  , consider stepping up (installing higher patch) as soon as possible , 


-- Each morning when I wake up and look into the mirror I always say ' Why am I so brilliant ? '
    When the mirror will then always repond to me with ' The only thing that exceeds your brilliance is your beauty! '

Level 1
Level 1

Thanks for this feedback.

Another point which must also be taken into account:

We could not reimport the ISE Messaging Service certificate on the new equipments.

Can this have an impact on the logs knowing that the option [Use "ISE Messaging Service" for UDP Syslogs delivery to MnT ] is disabled?


this could not be done because on the new PSN, the ISE Messaging Service certificate used has a different domain name

  1. Navigate to Administration > System > Logging.  You should see that Use ISE Messaging Service for UDP Syslogs delivery to MnT is enabled.  This is a new feature that was released in ISE 2.6 and I have run in to this issue.  You may need to regenerate these certificates after an upgrade.
  2. To fix this you need to generate new deployment-wide signed certificates.  This is a simple process that can be done by navigating to Administration > System > Certificates and choosing Certificate Signing Requests from the left menu
  3. Click the button for Generate Certificate Signing Requests (CSR)


  1. In the Usage field, select that the Certificate(s) will be used for ISE Messaging Service



  1. Since this is an upgrade, ISE Messaging may not have been enabled previously, you need to select Generate CSR for ISE Messaging Service
  2. Select ALL the ISE Nodes and fill out the certificate fields



  1. Of course, you should follow any guidance and troubleshooting from the Cisco Identity Services Engine Upgrade Guide, Release 2.7