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ISE - Not displaying Radius Live Logs details - Error "No data available ..."

Quintin.Mayo
Level 3
Level 3

‎08-31-2018 07:23 AM - edited ‎03-11-2019 01:49 AM

Hi,

 

I working with one of our customer on their ISE system. The symbols being experienced are  On the page: 'Operations > Radius Live Logs' clicking on any specific RADIUS entry results in this error "NO DATA AVAILABLE FOR THIS RECORD EITHER THE DATA IS PURGED OR AUTHENTICATION FOR THIS SESSION RECORD HAPPENED A WEEK AGO OR IF THIS IS AN 'PASSIVE ID' OR 'PASSIVE ID VISIBILITY' SESSION, IT WILL NOT HAVE AUTHENTICATION DETAILS ON ICE BUT ONLY THE SESSION". Do anyone has any idea's why this behavior is being experienced? Any assistance would be greatly appreciated.

 

Device Make/Model

ISE on 3495 SNS

Device IOS image/Firmware version

2.3.0.298

 

Thanks,

6 people had this problem
0 Helpful
1 Reply 1

hslai
Cisco Employee
Cisco Employee

‎09-01-2018 09:57 AM

Please open a Cisco TAC case to investigate, as a forum discussion is insufficient to work on such issue. Your customer might have hit CSCvj02644.

PS: ISE does not run IOS firmware.

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