01-20-2017 05:45 AM
Hello,
we are running PI 3.0.2 and we recently added a WLC (5520) to PI. Unfortunately we only see one AP on PI, where there are in fact 69 AP registered to the WLC. Isn't the WLC supposed to sync all its information to PI?
How can I troubleshoot this issue?
Thank you in advance,
Katerina
Solved! Go to Solution.
01-22-2017 11:40 PM
And this is the problem. :)
The PI support for APs 2800 and 3800 begins in version 3.1.1. Now you can only see the 1532 AP.
You have to upgrade Prime, preferably to version 3.1.4
01-22-2017 02:18 AM
What model are the APs ?
01-22-2017 11:34 PM
Hello,
we have the following models:
AIR-AP2802I-E-K9
AIR-AP3802E-E-K9
AIR-CAP1532E-E-K9
01-22-2017 11:40 PM
And this is the problem. :)
The PI support for APs 2800 and 3800 begins in version 3.1.1. Now you can only see the 1532 AP.
You have to upgrade Prime, preferably to version 3.1.4
01-22-2017 11:50 PM
Thank you so much for your prompt answer.
We will schedule the upgrade.
Katerina
02-03-2017 06:06 AM
Hello!
We upgraded to 3.1.5 and everything works as expected.
Thank you for your assistance.
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