07-05-2010 02:50 PM
Hi.
I'm after a reboot on LMS 2.6 server, the CM home page started showing the following message: "Cannot connect to ANI Server since it is down". I followed the procedures as in the thread "Ciscoworks ANI server cannot connect, Joe Clark please help", but, in the end, after I restarted yhe Damon Manager, all seervices came up, except for the ANI database engine. After I started this serrvice manually, it came up, but the ANI.log file reappeared and the message on the CM home became "Please wait... ANIServer is still initializing."
The result for the pdreg command is below:
C:\>pdreg -l ANIDbEngine
Process = ANIDbEngine
Path = C:\PROGRA~1\CSCOpx\objects\db\win32\dbsrv9.exe
Flags =
Startup = Started automatically at boot.
Dependencies = Not applicable
The result for the pdshow command is attached.
Hope Joe Clark or anyone can help me to.
Thanks in advance.
07-05-2010 04:29 PM
You cannot start the ANIDbEngine service manually. Reboot the server, and if the database does not come back up, then post the output of the pdshow command.
07-06-2010 06:57 AM
Hi, thank you for the reply.
I rebooted the server and the database came up, but the CM Home page still shows the same message: "Please wait... ANIServer is still initializing". I waited for an hour and no change. The ani.log file is there, but I cannot read it. The pdshow exit is attached.
07-06-2010 01:22 PM
It is getting worse. When I try to launch RME home, a message says "License Server/Daemon Manager is down. Please check license.log for more information."
I think something is preventing the services to come up.
07-06-2010 06:35 PM
There are no process problems reflected in the pdshow. All of the required daemons are up. Post the ani.log and the NMSROOT/MDC/tomcat/logs/stdout.log and stderr.log.
07-06-2010 10:54 PM
Have you tried restarting the daemon manager? this happened to me before and after restarting the daemon everything seems to be fine.
07-07-2010 12:47 PM
Yes. I've restarted Daemon Manager anda e
nven rebooted the server. No changes.
07-07-2010 12:54 PM
07-08-2010 01:55 PM
The disk space problem is solved, but now, besides the ANI server problem, RME Engine does not start. The Windows Event Viewer shows the pollowing message: "Cannot open transaction log file -- No such file or directory". Is there any way to recover these services?
The log files for the RME are attached.
Thanks.
07-08-2010 04:42 PM
Your transaction logs are corrupt. See this document on how you can recover them:
https://supportforums.cisco.com/docs/DOC-8796
The information will be found under "Recovering from a Server Crash."
07-09-2010 07:23 AM
07-10-2010 02:25 PM
Post the jrm.log. Was the hostname on this server changed recently?
07-12-2010 06:42 AM
Yes, the server was renamed accordingly to the procedure in http://www.cisco.com/en/US/docs/net_mgmt/ciscoworks_common_services_software/3.0.5/user/guide/diagnos.html#wp1078582. But it worked fine for some time before this problem.
The jrm.log is attached.
07-12-2010 08:16 AM
Post the outputs of the hostname command and the "pdreg -l CTMJrmServer".
07-12-2010 08:41 AM
Here it is:
C:\>pdreg -l CTMJrmServer
Process = CTMJrmServer
Path = C:\PROGRA~1\CSCOpx\bin\cwjava.exe
Flags = -cw C:\PROGRA~1\CSCOpx -cw:jre lib/jre -cp:p MDC/tomcat/w
ebapps/rme/WEB-INF/classes,MDC/tomcat/webapps/rme/WEB-INF/lib/ctm.jar,MDC/tomcat
/webapps/rme/WEB-INF/lib/log4j.jar com.cisco.nm.rmeng.jrmwrapper.server.CTMJobMa
nagerServer cwsctx03rjorp
Startup = Started automatically at boot.
Dependencies = RMEDbMonitor jrm TomcatMonitor RMECSTMServer
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