Cannot upload image to SG350 using Prime Infrastructure

[Marian Hercek]

Cisco Prime Infrastructure version 3.7 supports SG350 switches.

However an attempt to upgrade SG350 image fails:
- Cisco Prime Infrastructure says Copy failed - Cause : Expected success prompt not received !!. 

- SG350 switch says: %TFTP-N-TIMERSEND: Session is closed after timeout is expired

SG350 also says (in its log): %COPY-I-FILECPY: Files Copy - source URL tftp://1.2.3.4/image_tesla_hybrid_2.5.0.92_release_cisco_signed.bin destination URL flash://system/images/image_tesla_hybrid_2.5.0.92_release_cisco_signed.bin 

When I invoke above command directly on the SG350 I get: Copy To flash://system/images directory is not permitted.

SG350 firmware is 2.5.0.90.
Prime Infrastructure 3.7
Prime Infrastracture uses an user on the switch with 15 privilege.
Upgrade works using SG350's web interface.

[balaji.bandi]

As per the below error, looks like some credential issue :

- Cisco Prime Infrastructure says Copy failed - Cause : Expected success prompt not received !!. 

just check the username and passoword once again, do some testing configurating the device using prime see if that user able to success, before you intiate the upgrade proceedure.

https://community.cisco.com/t5/small-business-support-documents/managing-cisco-smb-switches-with-prime-infrastructure/ta-p/3338300

[Marian Hercek]

just check the username and passoword once again

SG350 says %AAA-I-CONNECT: User CLI session for user prime over ssh , source 1.2.3.4 destination 4.5.6.7 ACCEPTED