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CCP Template pulldown unavailable

The Application menu pulldown for "Template" is subdued, and I can't use it.   I don't think it's a restricted user, since the only one I configured was denied the reload option only.  I have two routers discovered, and the tool seems to work nominally on those devices.

What would cause the template option to be unavailable?     

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Beginner

Can you post a screenshot of the problem?

Also let me know the Flash player version you are on.

View solution in original post

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Beginner

Can you post a screenshot of the problem?

Also let me know the Flash player version you are on.

View solution in original post

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Through some trial and error, I found that haveing just one device with a "user profile" in the same community was enough to disable the template option.   Please understand that I was trying to copy the template on a second device, that did not have a user profile, and it still failed.

I repeated the experiment by deleting the device with the user profile, then adding it back in.   The template option worked.  When I created a user profile for device 1 ( I only disabled the reload option ), both device 1 and device 2 could not use the template option, probably because they were in the same community.

Looks like a bug to me.

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