09-20-2012 11:57 AM
CNA 5.8(1)
32 devices
When I first launch the application, it promots for CCO login information, but then tells me the username or password is invalid. I reset it once, and it appeared to work. Next time I launched the application though, it gave me the same login error and did not store any of the device credentials. This is a new install of CNA and it just has one community setup on it now. I've tried 2 different CCO accounts and they both give the same login failure. I know the passwords I'm using are correct though.
09-24-2019 09:40 AM
03-13-2013 10:19 AM
Hello, I have the same issue, could you help me Srikanth? please
03-17-2013 09:35 PM
Hi,
Sorry for late reply, missed this.
It will throw error when the server was down. Colud you please let me know still the problem was existing for you.
Thank you
Regards,
Srikanth Achanta
08-08-2013 03:25 AM
Hi Srikanth, I have the same error as the rest.
I can't authenticate using my CCO, but I can download updates to CNA.
Exact same screen as Micah is reporting.
I have the latest 5.8(2) version installed.
-Tuomas-
08-08-2013 03:39 AM
Hi Tuomas,
Now the latest CNA587 is on live. It is working fine.
AND
Due to server issue CCO authentication failing for 5.8(2). We are working on that, same will rectified in one day.
Thank you
Regards,
Srikanth Achanta
08-08-2013 04:39 AM
Hi Srikanth.
Thank you from the fast reply, the 587 version is working fine.
-Tuomas-
10-30-2015 02:59 PM
Revisit this old thread.
I have suddenly stopped working two weeks ago.
Have the lastest version.
any ideas?
04-10-2016 08:25 PM
I am also having this problem with a new install and latest version. Can someone let me know if there are any troubleshooting steps I can do to attempt resolution as I contacted support who stated it did not fall under their responsibility.
12-18-2017 09:03 PM
Hello!!!
I am having the same problem could someone help me to resolve this issue?
regards
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